Job closed.
Job Description
You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to the needs of our customers.
Responsibilities:
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships by developing a trusted advisory role
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Lead a team of merchant user engagement personnel in order to meet account performance objectives and customers’ expectations
- Communicate clearly the progress of monthly/quarterly initiatives to key customer stakeholders as well as internal (ZAP) stakeholders
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
- Assist with high severity requests or issue escalations as needed
- Forecast and track key account metrics
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree from a reputable university
- Fresh graduates/Entry level applicants are encouraged to apply
- Self-directed and able to carry out responsibilities with a minimum of supervision
- Results-focused, team-oriented and a strong work ethic
- Excellent verbal and written communication skills
- Driven, passionate and ambitious
Perks and Benefits
- Flexitime
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Medical / Health Insurance
- Transportation Allowances
- Performance Bonus
Preferred Courses
- Business Management
- Marketing Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Unit 407 JG Building, C. Raymundo Avenue, Rosario, Pasig, 1909 Metro Manila, Philippines
About ZAP
What is ZAP? Watch the videos below to see our product in action:
Chatime (Mobile Number Loyalty): https://www.youtube.com/watch?v=wChbYIsvUoY
Potato Corner (QR Loyalty): https://www.youtube.com/watch?v=3dvr4Xip1cY
Overdoughs (QR Loyalty): https://www.youtube.com/watch?v=cGqIktJMEjY
Vikings Group (NFC Card Loyalty): https://www.youtube.com/watch?v=J6ugqFLH-2k
WHAT WE DO
ZAP is the #1 loyalty program in the country and is currently being used by over 2,000,000 users and 2,000 merchants including Chatime, McDonalds, KFC, Frankies, Nacho Bimby, Vikings and a lot more.
WHO WE ARE
Our team is a 50-strong mix of millennials with different passions—we’ve got travellers, surfers, die-hard foodies, tech geeks, and a real-life rockstar. Some arrived at ZAP fresh out of the country’s top universities; others from high-flying careers in the corporate world.
The startup path is not your typical career choice, but then again, we’re not your typical people. We’re drawn together by what our investors like to call “glorious purpose,” and an innate drive to win.
HOW WE WORK
We’re in a fast-paced, high-growth environment, which means we think on our feet. But we don’t stop at thinking—we go out and do. We embrace and encourage innovation. If your idea is a huge success, we celebrate (and we know how to celebrate); if it fails, we carry on. We learn fast, and we fail if we need to, because that allows us to grow exponentially.
We brainstorm as a team, and we execute in synergy. We are willing and able to work independently, and are each fulfilling roles that fit our skills, interests and long-term goals.
Businesses of all sizes need a way to reach and serve their customers better. Consumers need smarter ways to get the most out of every expense.