Operations Specialist | Fluent in Japanese
Z.com
- Makati, PhilippinesZuellig Building, Paseo de Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-11-16T16:00:00+00:00Job Description
- Assists management and departments in running and ensuring of smooth daily operations.
- Attends to clients and customers’ enquiries through calls and e-mails and other communication channels.
- Coordinates and processes new applications and requests.
- Assists in efficiently resolving customer’s issues by providing prompt follow ups and accurate feedback.
- Provides customers’ feedback to respective business partners in order to improve overall customer experience.
- Assists to perform billing adjustments and other related billing transactions.
- Conduct periodic reviews, updates regarding existing procedures and provides operations and other necessary reports.
- Ensures all details provided to customers are correct and strictly adheres to company guidelines.
- Continually improve service levels and achieve customer satisfaction targets.
- Performs other job related responsibilities assigned by the Immediate Manager/Supervisor.
Minimum Qualifications
- Minimum Bachelor's/College Degree, any discipline.
- Native Japanese speaker or equivalent is a must.
- At least one (1) year of working experience in customer service/operation is preferred however fresh graduate may apply.
- Good communication skills, service-oriented and a team player with positive work attitude.
- Able to solve complex issues and manage stress effectively.
- General PC knowledge including Microsoft Office, Internet and Email.
- Willing to work overtime and flexible hours when required.
Perks and Benefits
Paid Holidays
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Medical / Health Insurance
Life Insurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Zuellig Building, Paseo de Roxas, Makati, Metro Manila, Philippines
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About Z.com
Z.com is a technology company that helps brands, business, and individuals, have a solid foundation for their online presence. We're a one-stop shop providing Domain Names, Web Hosting (web, WordPress, and VPS) and SSL.
Z.com is powered by Japan's #1 internet company, GMO Internet Group. GMO Internet Group has an overwhelming 85% market share in Japan, and Z.com was born out of the desire to bring GMO's #1 products to the rest of the world.
As a group, we have:
- Registered over 14 million names across the globe
- Powered over 750,000 websites
- Secured over 500,000 websites and counting
Join us in our mission to bring "Internet for Everyone."
Z.com opened its doors in the Philippines last December 21, 2016, and we are looking to grow our presence locally.