Technical Support Specialist
Z.com
- Makati, PhilippinesZuellig Building, Paseo de Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-01-31T16:00:00+00:00Job Description
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Research required information using available resources;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
Minimum Qualifications
- Graduate of any IT related course
- Knowledge in domain, hosting and cloud server is highly desirable
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of relevant software computer applications and equipment;
- Knowledge of customer service principles and practices;
- Effective listening skills;
- Willingness to co-operate with others and work to the greater good.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Zuellig Building, Paseo de Roxas, Makati, Metro Manila, Philippines
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About Z.com
Z.com is a technology company that helps brands, business, and individuals, have a solid foundation for their online presence. We're a one-stop shop providing Domain Names, Web Hosting (web, WordPress, and VPS) and SSL.
Z.com is powered by Japan's #1 internet company, GMO Internet Group. GMO Internet Group has an overwhelming 85% market share in Japan, and Z.com was born out of the desire to bring GMO's #1 products to the rest of the world.
As a group, we have:
- Registered over 14 million names across the globe
- Powered over 750,000 websites
- Secured over 500,000 websites and counting
Join us in our mission to bring "Internet for Everyone."
Z.com opened its doors in the Philippines last December 21, 2016, and we are looking to grow our presence locally.