Danish Speaker | Customer Service Representative  

• Successful applicants are going to assist our customers in their concerns regarding orders and / or product orders via call or email.
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• pdate existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

Job Type: Full-time
Required experience: 1 year
Thai speaking: 1 year
Required language: English, Danish

Qualifications:

• Danish Speakers call center agents who will take in calls, answer emails, and live chats from our Danish customers.
• Applicants must also be good in English language, both oral and written and must have working experience in call center.
• Applicants must be well-versed in English and Danish language, both in oral and written and must be keen in details.
• He/she must be willing to work on a rotational shift and can work even on weekends and holidays.