Thai Speaker | Customer Service Representative
Yavin Tech
- Muntinlupa, PhilippinesRichville Corporate Tower Madrigal Business Park Alabang, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-11-18T16:00:00+00:00Job closed.
Job Description
- Thai speaking call center agents who will take in calls, answer emails, and live chats from our Thai customers.
- Successful applicants are going to assist our customers in their concerns regarding orders and / or product orders via call or email.
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Opdate existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Minimum Qualifications
- Fluent in the English language, both oral and written and must have 1-year working experience in call center.
- Well-versed in the English/Thai language, both in oral and written and must be keen in details.
- He/she must be willing to work on a rotational shift and can work even on weekends and holidays.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Richville Corporate Tower Madrigal Business Park Alabang, Muntinlupa, Metro Manila, Philippines
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About Yavin Tech
WE ARE YAVIN TECHNOLOGIES
A reputable Virtual Service Company dedicated to connecting local talent
with businesses around the world, wherever quality virtual services are needed.