Xentralhub Business Solutions Inc.
Xentralhub Business Solutions Inc.

Customer Service Representative (CSR)  

Xentralhub Business Solutions Inc.

 
  • Makati, Philippines
    5/F, 126 L.P. Leviste Street , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-15T16:00:00+00:00
Job closed.

Job Description

A Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSR are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Community Associate can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSR can gather that for you. Problem-solving also comes naturally to CSR. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Managing large amounts of incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Minimum Qualifications

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent verbal/ written communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Patience when handling tough cases
  • Candidate must be a College/Bachelor’s Degree in Marketing, Tourism and other related courses
  • Willing to start immediately

Perks and Benefits

  • Medical / Health InsuranceMedical / Health Insurance
  • Paid HolidaysPaid Holidays

Required Skills

  • Problem Sensitivity
  • Public Speaking
  • Email Support
  • Customer Service
  • Time Management
  • Communication Skills
  • Data Encoding / Data Entry

Preferred Courses

  • Hospitality Management [Tourism]
  • Tourism & Hospitality Management [Tourism Management]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
126 L.P. Leviste Street, Makati, Metro Manila, Philippines
Industry
Commercial Real Estate
Vacancy
1 opening
Website
https://xentralhub.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Xentralhub Business Solutions Inc.

Xentralhub came about after realizing that some work places are not conducive for employees to increase productivity. In this day and age, our lives have been improved by technology in so many ways. We can be more efficient and productive in our work now more than ever before. Unfortunately though, technology has done little or no improvement to majority of the work places within Metro Manila. Having properly planned and designed modern work spaces can help increase individual and team productivity. Xentralhub aims to become the epitome of a modern work environment where everyone can have space to do their best quality of work by giving them properly planned spaces. Holding office at Xentralhub gives its users access to amenities that can supplement productivity like reliable and redundant internet connection, IT support and overall accessibility.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: