Sales Team leader  

The Team Leader for Sales develops and enhances the skills of sales agents for faster learning process and productivity. He/she delivers sales performance while balancing operational efficiencies for maximum performance. He/she also works with Senior Team Leaders, Operations Managers, and Shift Managers on planning and executing action plans for performance improvement. Other key tasks are as follows:

• Supervise a team of Sales Representatives.
• Partner with Deputy Sales Manager and Department Manager to identify trends and behaviors of the team through analysis of existing reports.
• Coach and counsel agents on their performance.
• Thoroughly document detailed action plans for performance improvement through coaching logs.
• Spend a minimum of 80% of time actively coaching and counseling.
• Provide documentation to Deputy Sales Manager.
• Attend calibrations and trainings.
• Understand and ensure adherence to all compliance elements including script adherence and review of stats to determine potential abuse.
• Meet an expected percentage of “passing” agents monthly using pre-determined tollgates.
• Conform to a standard coaching model in delivery and documentation.
• Complete all required reports and forms within established time frames.
• Coordinate with Deputy Sales Manager regarding all disciplinary requirements in a timely manner including but not limited to attendance, quality, sales performance, and violations of company policies.
• Understand completely all product knowledge and quality guidelines.
• Adhere to company policies and procedures.
• Perform any additional duties as assigned by superior.

• Education and experience
  • At least two (2) years of college education.
  • At least two (2) years of experience in customer service preferably gained from a call center or any business process outsourcing (BPO) company.
• Language skills
  • Excellent communication both oral and written.
  • Excellent interpersonal, organizational, and presentation.
• Ability to:
  • Read, analyze, and interpret general data reports, manuals, technical procedures, etc.
  • Write reports, business correspondence, and procedure manuals.
  • Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical skills
• Ability to apply basic math concepts.
• Reasoning abilityAbility to:
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer skills: To perform the job successfully, an individual should have a basic knowledge of the following:
  • Internet navigation and operations.
  • Microsoft Office applications.
  • Typing proficiency of at least 40-60 words per minute.
  • Other programs required by the account / system.