XCEED Customer Care Solutions
XCEED Customer Care Solutions

Training Officer for Sales  

XCEED Customer Care Solutions

 
  • Makati, Philippines
    Paragon ICC, 14th Flr., Yuchengco Tower 1, RCBC Plaza, Ayala Ave., cor. Gil Puyat Ave., Makati City, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱27,000.00 - ₱32,500.00 / month
    PHP
    27000
    32500
    27000
    MONTH
  • Full timeFULL_TIME

Expired 6 years ago

2018-07-25T15:57:54.619000+00:00
Job closed.

Job Description

  • Assesses training and development needs of assigned team through organizational and task assessments and regular consultation with the Training Manager and supervisory personnel in order to determine training needs.
  • Develops training modules and programs geared toward addressing the team's needs and according to the instructions of the Training Manager.
  • Monitors and reviews the progress of training participants by using exercises, exams, and simulations.
  • Uses appropriate and helpful media in creating training materials and manuals.
  • Conducts product knowledge courses where he/she teaches and coaches trainees, agents and the effective application of theories.
  • Amends and revises programs as necessary, and as guided by the Training Manager, in order to adapt to the changes that occur in the work environment.
  • Completes training-related tasks assigned by the Training Manager
  • Cooperates and constructively communicates with the team in the completion of tasks assigned by the Training Manager
  • Provides continuous feedback and suggestions in a professional manner for the improvement of the team
  • Keeps up with developments in the area of expertise and aims for the continued development of skills by researching and attending relevant training or seminars.

Minimum Qualifications

  • Must have a background in instruction/training in an adult learning environment preferably in the corporate, BPO or customer service industry.
  • Must possess at least a Bachelor's Degree in any field
  • Must have excellent communication and presentation skills and good customer service orientation
  • Must be capable of working independently and as part of a team
  • Required language(s): ENGLISH
  • Amenable to work on shifting schedules, weekends and holidays; proven dependability regarding attendance and punctuality for a minimum of 3 months.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Transportation AllowancesTransportation Allowances
  • Performance BonusPerformance Bonus

Required Skills

  • Training Facilitation
  • Salesforce
  • Customer Service
  • Critical Thinking
  • Communication Skills
  • Coaching
  • Closing Sales

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Paragon ICC, 14th Flr., Yuchengco Tower 1, RCBC Plaza, Ayala Ave., cor. Gil Puyat Ave., Makati City, Makati, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
5 openings
Website
http://www.xceedccs.com/

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About XCEED Customer Care Solutions

XceedCCS offers cutting-edge solutions and world-class services to its clients worldwide. We offer a committed partnership with our workforce in order to fully achieve and deliver excellence to our clients. We foster open channels of communication with customers that enable us to fine tune our management tools and client programs to suit our customers’ specific requirements and taste. XceedCCS has established its presence in growing customer service markets by delivering comprehensive, best of breed solutions and developing a dynamic and diversified customer satisfaction model. The client-centric design of services provides operators with added value and optimizes their business performance. Our philosophy and belief in continuing dialogue with customers has helped us achieve success for the company in revenue generating innovations and has catapulted XceedCCS to its stature in the customer service industry.

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