XCEED Customer Care Solutions
XCEED Customer Care Solutions

Software Quality Assurance Manager  

XCEED Customer Care Solutions

 
  • Makati, Philippines
    Paragon ICC, 14th Flr., Yuchengco Tower 1, RCBC Plaza, Ayala Ave., cor. Gil Puyat Ave., Makati City, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱780,000.00 - ₱820,000.00 / year
    PHP
    780000
    820000
    780000
    YEAR
  • Full timeFULL_TIME

Expired 6 years ago

2018-07-25T16:24:37.714000+00:00
Job closed.

Job Description

The Software Quality Assurance Manager will lead and direct a multi-national team responsible for quality assurance of software solutions. This role will lead the efforts of defining and specifying quality assurance standards, strategies, systems, tools and processes for testing and analyzing software reliability and performance.

PRIMARY RESPONSIBILITIES:

  • Manage a multi-national team of software engineers, translating organizational software quality assurance goals into team work tasks.
  • Implement and execute repeatable and efficient testing processes and methodologies, including processes for test planning, execution, and documentation of both manual and automated test efforts.
  • Manage the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.
  • Coordinate with product development, project managers and account managers to ensure product quality assurance efforts meet evolving customer demands.
  • Develop and manage quality assurance metrics, and provide regular, timely reporting to the development management team.
  • Verify that quality criteria are met in every product milestone and that product releases are consistent.
  • Provide effective communication regarding issues, objectives, initiatives, and performance to plan.
  • Work closely with documentation personnel to ensure new features are being documented as they are produced.
  • Identify and initiate process improvement. Develop procedures and scripts for continuous improvement, and repeatable processes. Identify and acquire industry technical and business knowledge.
  • Perform other projects and duties as required.

Minimum Qualifications

  • BS or MS in Computer Science.
  • At least 3 years of professional software quality engineering and testing experience, including test automation.
  • At least 1 year of experience as a software quality assurance team lead.
  • Experience shipping high quality, large scale services or products.
  • Experience leading teams across multiple geographies and time zones.
  • Experience with client-server, web applications, database solutions, user interface and infrastructure automation.
  • Experience with commercial test automation tools.
  • Thorough understanding of software quality assurance techniques, tools, and best practices and how they contribute to and augment the software development life cycle.
  • Strong English verbal and written communication skills.
  • Sound problem resolution and decision making skills.
  • Ability to learn quickly, be self-driven, and to work across teams, disciplines, and cultures.
  • Ability to succeed in a dynamic environment, and to manage own work assignments and schedule, multi-task, and re-prioritize assignments as priorities shift.
  • Detail and results oriented.

Perks and Benefits

  • Work from HomeWork from Home
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Transportation AllowancesTransportation Allowances
  • Free Lunch or SnacksFree Lunch or Snacks

Required Skills

  • People Management

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Paragon ICC, 14th Flr., Yuchengco Tower 1, RCBC Plaza, Ayala Ave., cor. Gil Puyat Ave., Makati City, Makati, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
5 openings
Website
http://www.xceedccs.com/

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About XCEED Customer Care Solutions

XceedCCS offers cutting-edge solutions and world-class services to its clients worldwide. We offer a committed partnership with our workforce in order to fully achieve and deliver excellence to our clients. We foster open channels of communication with customers that enable us to fine tune our management tools and client programs to suit our customers’ specific requirements and taste. XceedCCS has established its presence in growing customer service markets by delivering comprehensive, best of breed solutions and developing a dynamic and diversified customer satisfaction model. The client-centric design of services provides operators with added value and optimizes their business performance. Our philosophy and belief in continuing dialogue with customers has helped us achieve success for the company in revenue generating innovations and has catapulted XceedCCS to its stature in the customer service industry.

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