XCEED Customer Care Solutions
XCEED Customer Care Solutions

Technical Support Representative  

XCEED Customer Care Solutions

  • Makati, Philippines
    8767 Paseo de Roxas, Makati, 1227 Metro Manila, Philippines
    Metro Manila
  • ₱18,000.00 - ₱22,000.00 / month
  • Full timeFULL_TIME

Expired 6 years ago

Job closed.

Job Description

The Technical Support Representative shall be responsible in providing technical support and customer service to our existing and potential customer through phone, e-mail and web chat. He/She will handle customers concerns regarding online account, connectivity issues, hardware devices and software issues, and conducts troubleshooting to resolve them.

Minimum Qualifications

  • Graduate of at least 2 years of college education of any IT-related courses, or has a vocational/training diploma/certificate related to IT.
  • Problem Solving, LAN Knowledge, Help Desk Experience, English Verbal & Written Communication, Windows and Mac Operating Systems (XP, 7 and 8), Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration. Intermediate technical kno
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Child Care BenefitsChild Care Benefits
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Transportation AllowancesTransportation Allowances
  • Performance BonusPerformance Bonus

Required Skills

  • MS Windows Server
  • Computer Networking
  • Customer Service
  • Technical Support
  • Computer Troubleshooting

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Graduated from high school
Recruiter response to application
Office Address
8767 Paseo de Roxas, Makati, 1227 Metro Manila, Philippines
Business Process Outsourcing
80 openings

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About XCEED Customer Care Solutions

XceedCCS offers cutting-edge solutions and world-class services to its clients worldwide. We offer a committed partnership with our workforce in order to fully achieve and deliver excellence to our clients. We foster open channels of communication with customers that enable us to fine tune our management tools and client programs to suit our customers’ specific requirements and taste. XceedCCS has established its presence in growing customer service markets by delivering comprehensive, best of breed solutions and developing a dynamic and diversified customer satisfaction model. The client-centric design of services provides operators with added value and optimizes their business performance. Our philosophy and belief in continuing dialogue with customers has helped us achieve success for the company in revenue generating innovations and has catapulted XceedCCS to its stature in the customer service industry.

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