Senior Collection Specialist
World Class Laminate Inc.
- Quezon City, PhilippinesPanay Avenue , Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
As a successful member of the Collection Recovery Liquidation team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:
- Makes daily collection calls to delinquent accounts; resolve collection issues as they arise to remove any payment obstacles.
- Prioritizes customer calls and/or discrepancies to be resolved.
- Ability to think outside of the “box” in order to resolve client slow pay issues.
- Conduct follow-up analysis on collections efforts to ensure payments received as promised, while also creating an escalation process.
- Analyzes and informs A/R & Credit Manager of all potential credit risks discovered during collections process.
- Analyzes and troubleshoots invoice error(s) and provides recommendations to A/R & Credit Manager to correct errors.
- Interacts with WCLI staff to obtain necessary information to collect balances.
- Develop and maintain positive working relationships with all customers within the collection portfolio as needed.
- Heavy reconciliation of client accounts specifically overpaid and short paid invoices.
- Recommend accounts for write-off, bad-debt reserve, or payment plans.
- Perform other assigned duties and tasks necessary to support the department.
- Team player who enjoys working with others to help and support the department in realizing departmental goals.
- Protects organization’s value by keeping information confidential.
- Maximize recovery of principal and fees on complex accounts
- Ability to multi-task and work independently in a fast paced work environment
In addition, candidates must possess excellent verbal/written, time management, and interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem solving skills/ability to negotiate through difficult situations
Minimum Qualifications
- 3-4+ Year of Customer Service Experience/Collections experience
- Excellent phone communication, listening and negotiation skills
- Able to prioritize and manage daily workload
- Proven ability working in a team atmosphere; in a fast-paced, fun environment
- Computer proficiency and acumen
- Self-motivated attitude with a desire to succeed
- Goal oriented
- Strong analytical and planning skills;
- Excellent verbal/written communication skills;
- Excellent time management ad interpersonal skills
- Excellent problem-solving and negotiation skills;
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Panay Avenue , Quezon City, Metro Manila, Philippines
About World Class Laminate Inc.
World Class Laminate, Inc. (WCLI) is the pioneer in manufacturing melamine boards (ParticleBoard, MDF, Plywood), Membrane Doors, Solid Surface, Phenolic & Compact Boards in the Philippines. It is a service-oriented company that provides the local construction industry with world-class boards for furniture, cabinets, closets, walls, partitions and other interior requirements.
Simply Modular, our coolest product to date is the only screwless stackable furniture, the first of its kind in the Philippines!
Simply Modular Branches:
SM M Place
Ayala 30th
Vertis North (soon!)
New exciting products mean we need more people like you to join our growing team! Browse our openings or message us here for more questions and concerns.