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Womasol Inc.

Customer Care Consultant  

Womasol Inc.

  • Makati, Philippines
    Unit 607 Cityland Tower 2, 154, H. V. Dela Costa, Bel-Air, Makati, Metro Manila, Philippines
    Metro Manila
  • ₱25,000.00 - ₱30,000.00 / month
  • Full timeFULL_TIME

Expired 14 days ago

Job closed.

Job Description

Our client is a private medical company specializing in women's health, providing first class health care to patients in Australia. They are a progressive organization who takes pride in encouraging career progression and the use of new technologies. You will be working with a supportive and collaborative team that offers a dynamic environment where you can contribute to the well-being of the patients while pursuing your professional growth and making a positive impact on people's lives.

Primary Objective: To deliver exceptional patient care and customer service to new and existing patients in a polite, caring and professional manner. To adhere to all protocols and procedures for a positive outcome and the retention of patients. To achieve set performance standards and activities.

Key Responsibilities:

  • Point of contact to assist patient inquiries and concerns via call, email and SMS
  • Understand the patient needs and requirements
  • Assist new and existing patients with booking appointments, coordinating medication dispensing, and all other inquiries
  • Action and complete customer care list as directed by Patient Care Manager and Team Leader
  • Respond to daily emails to staff and patients
  • Assist other departments and perform Ad Hoc tasks as needed

Minimum Qualifications

  • At least 3 years of work experience in a customer service role in a BPO setting
  • Excellent verbal and written communication skills
  • Proficient with Microsoft Office Applications and easily adapts to learning new systems
  • Strong organizational skills, time management skills and has high attention to details
  • Able to multi-task and work under pressure
  • Problem solver and solutions driven with a proactive approach
  • Self-starter who shows initiative and has a strong sense of confidentiality and ethical behavior
  • Has a high level of professionalism and customer-orientation
  • Can work independently and with a team
  • Knowledge and background in the healthcare industry is an advantage

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance

Required Skills

  • Organizing and Planning
  • Email Support
  • Customer Service
  • Time Management
  • Critical Thinking
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
154, H. V. Dela Costa, Bel-Air
Business Process Outsourcing
2 openings

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About Womasol Inc.

We offer offshoring services to Australian businesses, using only the best talent in the Philippines that will allow companies to achieve short & long term goals by taking away daily tasks that will in turn allow them to focus on their core competencies.

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