Branch Manager | Trinoma  

• Maintain positive relations with all contacts, guests, potential guests, and team members in order to expand the branch’s pool of clients
• Promote and market the company’s services and products, campaigns/promotions, and retail, in order to meet the required performance of the branch.
• Recommend sales and promotional strategies for the branch in order to achieve a higher target.
• Ensure that customer service excellence is exercised and practiced in the branch by all employees at all times.
• Respond and act immediately to customers' concerns to ensure that customer satisfaction is met.
• Constantly track and check branch employees’ adherence to the company’s objective of Customer Service excellence is maintained at all times.
• Oversee the performance of all branch operations staff to ensure that the standard performance set by the company is met.
• Recommend hiring, suspension, dismissal, or additional training of branch operations staff.
• See to it that company policies are implemented and followed at all times by branch employees.
• Approve and disapprove leaves, under time, overtime, change shift, etc.
• Ensure that branch requirements and supplies are enough to sustain the day to day operations of the branch in order to avoid any disruption of operations
• Conduct pre-operations checking on cleanliness, orderliness, and readiness of the branch
• Submit required reports on or before set deadlines such as:
  • Work Ethic Tracking Sheet
  • Incident Reports
  • SL/VL/OT/UT Report
  • Time Sheet
  • Staff Sales Performance
  • Positive Feedback Report
  • Monthly Sales Report
  • Manpower Report
  • Retail Inventory Report
• Manage staff resources and motivates staff to perform excellent services and hit monthly sales target
• Be responsible for the service standards performed by employees to ensure customer satisfaction.
• Perform Employee Performance Review for subordinates every 3-6 months
• Handle all staff problems and concerns, constantly ensuring that all staff mentally and physically fit for work
• Deal with all customer complaints
• Approve any service recovery discounts or discounts in general
• Be in charge of manpower scheduling:
  • Make sure that all employees follow the correct shifts and rotations and that there is enough staff to perform services and accommodate clients during all working hours.
• Ensure that all treatments finish on time (not going beyond) and are monitored and that all treatments are accounted for.
• Educate staff on how to deal with client complains and how to up-sell packages and services.
• Ensure that all therapists are synchronized in terms of service and information (saying the same thing).
• Authorize text blasts to increase sales and foot traffic.

Join us in our expansion program this year. We are looking for dedicated and passionate people to join our Team of Branch/Store Heads, Branch Supervisors, and Aestheric Professionals (Nurses).

• At least a Bachelor's/College degree in Business Studies, Business , Business Administration, Business Management, Mass Communications, Medical Science, Marketing, Science and Technology, or its equivalent.
• At least 5 years of work experience in the related field.
• Preferably an Assistant Manager / Manager specializing in Sales - Retail/General or its equivalent.
• Skilled in store or branch management, people handling and motivation, sales, inventory and stock management, and Customer Business Development.
• Oozing with positive energy to carry out to her team and create a bubbly work environment.
• All naturals at taking care of clients and co-workers.
• Socially updated and Tech savvy.
• Get excited learning and talking about skin care, aesthetics, and beauty.
• Strong interest and passion for beauty and wellness.
• Preferably residing in any of the nearby cities like Makati, Pasay, Manila, Taguig, Quezon City Pasig, CAMANAVA area.