IT Engineer

Wide-out Workforces Inc.

  • Makati, Philippines
    Unit 2802 28th Floor Pacific Star Building, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 12 hours ago

Job Description

Job Description

As an IT Engineer, your tasks and/or responsibilities are to provide technical support to all company employees and maintain the company network/internet connection and stability, detect any external threats and intrusions using the available tools at hand.

Duties and Responsibilities:

  • Provide both computer hardware and software technical support to all company user laptops/desktops.
  • Provide computer technical support via Remote Desktop, google hangouts or over the phone.
  • Provide technical support for other user tech devices like Mobile Phones, Printer/Scanner and IP Phones.
  • Maintain the company network stability through load balancing and/or bandwidth allocation and others.
  • Work with external technical support representatives in resolving Application, Account Licenses and Internet issues.
  • Manage Firewall restrictions and maintain network security from both internal and external threats.
  • Managing ticket requests by prioritizing which are urgent and low level requests.
  • Perform on-the-spot decisions in resolving critical technical issues.
  • Manage and maintain local servers and domain controller(s).
  • Analyze, research and develop new ways and solutions in resolving certain issues or shortening day-to-day processes.
  • Proactively researching and identifying company technology lapses and suggest alternative solutions on improving them.
  • Contact vendors for product specifications and purchasing.
  • Maintain and update the IT inventory and other IT trackers.

Minimum Qualifications

  • Graduate of Bachelor’s degree in Information Technology, Computer Science, or equivalent.
  • Corporate IT Experience of at least 1 year is a plus.

  • BPO Experience

  • Can work onsite

Essential Skills:

  • Good written and verbal communication skills both in English and Filipino.
  • Good organization and communication skills.
  • Strong aptitude for attention to detail.

Desired Skills:

  • Knowledge in PHP and/or Javascript.
  • Knowledge in CISCO Router/Switch CLI.
  • Knowledge in Linux Operating System (CentOS 7, RHEL).
  • Knowledge in PABX Servers (FreePBX).
  • Strong Analytic, problem-solving and decision-making skills.
  • Ability to diagnose and address network, application and/or hardware issues and concerns.
  • Ability to learn, adapt and master day-to-day assigned tasks and hardware/software tools.
  • Team player and ability to coordinate with team and management effectively, multi-task and manage pressure.
  • Knowledge in Windows File Server(s) and Domain Controller(s).
  • Knowledge in VLAN, LAN, WAN and Firewalls.
  • Knowledge in DHCP Servers, Active Directory and DNS.
  • Knowledge in VMWares (Hyper-V, Oracle Virtual Box).
  • Knowledge in Remote Desktop Software or RDP.
  • Knowledge in both Windows OS and MacOSX.

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Unit 2802 28th Floor Pacific Star Building
Software Consultancy and Supply
1 opening

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About Wide-out Workforces Inc.

Wide-Out Workforces Incorporated is a company that is engaged in providing fast and reliable online solutions. We have clients all over the world including North America, Europe and Asia. Our company has been around since March 2012 and as of today, we have more than one hundred direct hired employees. Our fleet has significant experience in producing advanced creatives for top-tier brands on the largest online media platforms. We also understand the online ecosystem and are equipped to handle the most demanding online needs. Wide-Out is a huge believer in providing a fun but professional environment for its employees. We are proud to say that we are the only Google Analytics Certified Partner in the Philippines. We have worked with the world's biggest brands, creating cutting-edge advertising solutions on the latest online technologies. Our company is also a regional trainer for the Google Partners program. At Wide-Out, it’s not just about business. It’s also about our fleet and relationships by providing our workforce with ample training and up-to-date technologies that optimize their talents. The result is a highly-skilled pool of talents that create compelling work that provides top-notch services. Come join our fleet today!
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