Sales & Customer Service Representative | AU Day Shift Account | Work From Home
- Pasig, Philippines2nd floor Metrowalk Complex, Pasig, Metro Manila, Philippines, Meralco AvenuePasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱20,000.00 - ₱30,000.00 / monthPHP20,00030,00020,000MONTH
- Full timeFULL_TIME
Our member company is Australian owned, and committed to local production since 1983, They’ve been a leading designer and manufacturer of DIY assembly storage sheds in Australia for over 30 years. They are a fast-growing company in the retail industry that is highly competitive and constantly evolving, which means team members at all levels will have many opportunities to learn new skills and tasks.
A Sales & Customer Service Representative is responsible for providing a high level of service to customers via phone, live chat and email.
- Communicating to customers via voice and email
- Replying to chat inquiries
- from customers
- Making outbound phone calls to customers as required
- Taking in inbound calls
- Generate sales lead
- Achieving KPI’s as set by the Call Center Team Leader
- Actively seeks feedback from direct reports and team
- Demonstrate a desire to grow and learn.
- Share in establishing change processes for self as required
- Works well under pressure
Compensation Package & Benefits
Your monthly salary inclusive of all entitlements will be (Base Pay: P20,000 – P30,000 )
This amount includes:
13th Month Pay (We Pay this bonus in increments every salary pay out. It is calculated to your 1-month salary divided to 24.
Annual pay increases and also any one-off bonuses will be at the discretion of management.
Special Non-Working Days
a. If unworked
b. If worked
Plus 30% of the daily rate
a. If unworked
b. If it is a regular workday
If worked, freelancer shall be paid 200% of his/her daily rate for – (Daily Rate x 200%)
Working Hours: Ordinary hours of work (rostered in 8hour shifts, excluding lunch breaks) may be worked between the hours of 8:00am and 8:00pm (Sydney timezone), Monday to Sunday.
* Pre-Screening will be done via Video Call
- Excellent written and fluent verbal communication skills
- Strong understanding of customer service
- Negotiation skills for sales and resolving issues.
- Fast and accurate typing skills
- Excellent spelling and grammar
- Capable of solving problems and handling complaints- Escalation skill
- Ability to show empathetic customer service, take ownership and responsibility of all situations.
- Attention to detail.
- Work well in a team environment.
- Passion and enthusiasm
- Strong work ethic contributes a very professional attitude towards all aspects of work.
- Preferably college graduate and with minimum of 2 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry
- Being flexible with working hours including weekends
- Neutral english communication skills is an essential requirement
- A dedicated quiet workspace at home and with a good internet connection (minimum 25mbs)
- A desktop or laptop computer (3rd generation or higher) at least i3 or equivalent processor at least 8 GB ram and windows 7 and above or MAX OSX operating system
- Headset with extended microphone, a noise canceling headset is a must.
- High- definition (HD) external or integrated webcam with at least 720p resolution
- Equipment & Running Costs of Working from Home
- You must pay for your computer, your internet connection, your electricity and anything else required to allow you to perform your work at home.
Perks and Benefits
- Work from Home
- Performance Bonus