Call Center Sales & Customer Service Representative | Work From Home  

Our member company is Australian-owned, and committed to local production since 1983, They’ve been a leading designer and manufacturer of DIY assembly storage sheds in Australia for over 30 years. They are a fast-growing company in the retail industry that is highly competitive and constantly evolving, which means team members at all levels will have many opportunities to learn new skills and tasks.

Primary Function

A Sales & Customer Service Representative is responsible for providing a high level of service to customers via phone, live chat and email.

Responsibilities

• Communicating to customers via voice and email
• Replying to chat inquiries
• from customers
• Making outbound phone calls to customers as required
• Taking in inbound calls
• Generate sales lead
• Achieving KPI’s as set by the Call Center Team Leader

Personal Development

• Actively seeks feedback from direct reports and team
• Demonstrate a desire to grow and learn.
• Share in establishing change processes for self as required
• Works well under pressure

Compensation Package & Benefits

Your monthly salary inclusive of all entitlements will be (Base Pay: P20,000 – P30,000)

This amount includes

Basic Salary

Health Benefits

Bonuses*

Bonuses

13th Month Pay (We Pay this bonus in increments every salary pay out. It is calculated to your 1-month salary divided to 24.

Discretionary Bonus

Annual pay increases and also any one-off bonuses, will be at the discretion of EasyShed management.

Special Non-Working Days

a. If unworked

No pay

b. If worked

Plus 30% of the daily rate

National Holidays

a. If unworked

No pay

b. If it is a regular workday

If worked, freelancer shall be paid 200% of his/her daily rate for – (Daily Rate x 200%)

Working Hours: Ordinary hours of work (rostered in 8hour shifts, excluding lunch breaks) may be worked between the hours of 8:00am and 8:00pm (Sydney timezone), Monday to Sunday.

* Pre-Screening will be done via Video Call

What are they Looking for?

• Excellent written and fluent verbal communication skills
• Strong understanding of customer service
• Negotiation skills for sales and resolving issues.
• Fast and accurate typing skills
• Excellent spelling and grammar
• Capable of solving problems and handling complaints- Escalation skill
• Ability to show empathetic customer service, take ownership and responsibility of all situations.
• Attention to detail.
• Work well in a team environment.
• Passion and enthusiasm
• Strong work ethic contributes a very professional attitude towards all aspects of work.
• College graduate and with minimum of 3 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry
• Being flexible with working hours including weekends
• Neutral English communication skills is an essential requirement

Technology Requirements

• A dedicated quiet workspace at home and with a good internet connection (minimum 25mbs)
• A desktop or laptop computer (3rd generation or higher) at least i3 or equivalent processor at least 8 GB ram and windows 7 and above or MAX OSX operating system
• Headset with extended microphone, a noise canceling headset is a must.
• High- definition (HD) external or integrated webcam with at least 720p resolution
• Equipment & Running Costs of Working from Home
• You must pay for your computer, your internet connection, your electricity and anything else required to allow you to perform your work at home.