VXI Global Holdings B.V.
VXI Global Holdings B.V.

Technical Service Agent (Telco Account)  

VXI Global Holdings B.V.

  • Quezon City, Philippines
    3/F Waltermart, Muñoz, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • ₱20,000.00 - ₱32,000.00 / month
    PHP
    20000
    32000
    20000
    MONTH
  • Full timeFULL_TIME

Expired 9 years ago

2015-05-21T16:00:00+00:00
Job closed.

Job Description

Qualifications:

High School Graduate
Call Center Experience Not Required
Displays Integrity
Driven and Motivated
Communicates effectively and efficiently
Easily comprehends concepts
Service-oriented
Provides solutions
Can adapt to change quickly
Must be willing to work in Muñoz, Quezon City

Responsibilities:

Can sell self/company/product
Answers inbound customer calls and effectively respond to customer inquiries and complaints
Ensures the resolution of client concerns/inquiries, whenever possible, according to procedures and standards set by the client
Remains knowledgeable of the product’s procedural guidelines for issuing service and handling technical escalations
Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem/error
Adheres to company policies and team rules at all times; actively participates in team meetings and supports team activities.
Up sells products and services according to the established need/s of the customer; explains product/service detail and procedure for account processing

Minimum Qualifications

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
0
Office Address
3/F Waltermart, Muñoz, Quezon City, Metro Manila, Philippines
Industry
Business Process Outsourcing / Information Technology Outsourcing
Website
https://www.vxi.com

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About VXI Global Holdings B.V.

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the Los Angeles, USA, VXI employs 15,000 people around the world including locations in Asia and Latin America. VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies. VXI is the enterprise solution for any company looking to enter a new market, grow market share, increase geographical diversification, or lower costs while maintaining quality. VXI Offers: • Aggressive Base salary, Commissions and Bonuses • Learning and Development Training – Succession Planning and Career Development • Health Benefits that extends to your family FREE of charge • Night Differential Pay • Mid Shift Allowance Pay • Gym Membership • Company Events • Family Events • HMO given after 1 month from date of hire Follow us to a World of Great Rewards. APPLY NOW!

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