Technical Service Agent (Telco Account)
VXI Global Holdings B.V.
- Quezon City, Philippines3/F Waltermart, Muñoz, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱32,000.00 / monthPHP200003200020000MONTH
- Full timeFULL_TIME
Job Description
Qualifications:
High School Graduate
Call Center Experience Not Required
Displays Integrity
Driven and Motivated
Communicates effectively and efficiently
Easily comprehends concepts
Service-oriented
Provides solutions
Can adapt to change quickly
Must be willing to work in Muñoz, Quezon City
Responsibilities:
Can sell self/company/product
Answers inbound customer calls and effectively respond to customer inquiries and complaints
Ensures the resolution of client concerns/inquiries, whenever possible, according to procedures and standards set by the client
Remains knowledgeable of the product’s procedural guidelines for issuing service and handling technical escalations
Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem/error
Adheres to company policies and team rules at all times; actively participates in team meetings and supports team activities.
Up sells products and services according to the established need/s of the customer; explains product/service detail and procedure for account processing
Minimum Qualifications
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Office Address
- 3/F Waltermart, Muñoz, Quezon City, Metro Manila, Philippines
- Industry
- Business Process Outsourcing / Information Technology Outsourcing
- Website
- https://www.vxi.com