Technical Support Agent (Telco Account) || Muñoz, Quezon City
VXI Global Holdings B.V.
- Quezon City, Philippines3rd Floor Waltermart Muñoz, Quezon City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱32,000.00 / monthPHP200003200020000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
Qualifications:
- High School Graduate
- Call Center Experience Not Required
- Displays Integrity
- Driven and Motivated
- Communicates effectively and efficiently
- Easily comprehends concepts
- Service-oriented
- Provides solutions
- Can adapt to change quickly
- Must be willing to work in Muñoz, Quezon City
Responsibilities:
- Can sell self/company/product
- Answers inbound customer calls and effectively respond to customer inquiries and complaints
- Ensures the resolution of client concerns/inquiries, whenever possible, according to procedures and standards set by the client
- Remains knowledgeable of the product’s procedural guidelines for issuing service and handling technical escalations
- Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem/error
- Adheres to company policies and team rules at all times; actively participates in team meetings and supports team activities.
- Up sells products and services according to the established need/s of the customer; explains product/service detail and procedure for account processing
Minimum Qualifications
Required Skills
- Arithmetic
- Business Correspondence
- Medical Industry Knowledge
- Persuasion and Negotiation
- Sales and Marketing Knowledge
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Once in a while
- Office Address
- 3rd Floor Waltermart Muñoz, Quezon City, Quezon City, Metro Manila, Philippines
- Industry
- Business Process Outsourcing / Information Technology Outsourcing
- Website
- https://www.vxi.com
About VXI Global Holdings B.V.
VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the Los Angeles, USA, VXI employs 15,000 people around the world including locations in Asia and Latin America.
VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.
VXI is the enterprise solution for any company looking to enter a new market, grow market share, increase geographical diversification, or lower costs while maintaining quality.
VXI Offers:
• Aggressive Base salary, Commissions and Bonuses
• Learning and Development Training – Succession Planning and Career Development
• Health Benefits that extends to your family FREE of charge
• Night Differential Pay
• Mid Shift Allowance Pay
• Gym Membership
• Company Events
• Family Events
• HMO given after 1 month from date of hire
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