Collection Specialist | Pioneer Account
Viventis Search Asia
- Taguig, PhilippinesFort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱27,000.00 / monthPHP200002700020000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-03-23T16:00:00+00:00Job Description
- Collect money thru effective negotiation and relationship building skills
- Must be able to retain training concepts through a 3-4 week training program and apply all concepts when starting on the production floor
- Intermediate math capabilities to analyze, adjust, and communicate to the customer billing information and different payment options
- Ability to communicate in a clear and effective manner with the customer
- Effectively adapt to customer situations, including listening skills, ability to empathize, and provide alternative solutions to help resolve the customers issue
- Problem solving skills to identify root cause to accurately recommend solutions
- Effective negotiation and ability to overcome customer objections
- Able to work flexible work schedule, required weekends and holidays as needed
- Achieve the schedule adherence and compliance expectations
- Meet productivity and call quality standards as set by the business
- Accurately follow VAIG (Verifying All Information Good) and Bad Phone Process
- Ability to demonstrate an understanding and adhere to FDCPA requirements
- Dispute resolution and customer escalation process to be followed consistently
Minimum Qualifications
- Graduate of any 4 year college degree preferred. Undergrads are also welcome, they must be at least 2 years in College.
- Fluent with verbal and written English communication
- At least 6 mos. experience in collections
- Amenable to work on night shift
- Willing to work in BGC
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Single Parent Leave
Life Insurance
Medical / Health Insurance
Required Skills
- MS Office
- Customer Service
- Critical Thinking
- Communication Skills
- Deductive Reasoning
- Performance Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed vocational course
- Office Address
- Fort Bonifacio, Taguig, Metro Manila, Philippines
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About Viventis Search Asia
Viventis Search Asia aims to bring forth talents who will add value to our clients' business needs. We pride ourselves in our ability to keep ourselves up-to-date with current market conditions and remuneration trends for the industries we serve.
We invest in technology, adopt the most efficient processes, and develop our network to fulfil our clients` expectations as well the career aspirations of our network of talents. We ensure that every engagement adheres to our core values: honesty, integrity, and trust.
Here at Viventis Search Asia, we partner with our clients and we grow together. It is this philosophy that has enabled our practice to expand from a small business serving the Information Technology industry to the vast coverage today.