Communications Trainer
Viventis Search Asia
- Pasig, Philippines45 San Miguel, 45 San Miguel Ave, San Antonio, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱40,000.00 - ₱80,000.00 / monthPHP400008000040000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-01-17T16:00:00+00:00Job Description
- Monitor calls on Communication, Soft Skills, Process & Compliance Parameters.
- Provide Coaching & Feedback to enhance agent performance.
- Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans.
- Analyze the Coaching / Training needs of the agents & support them in delivery.
- Participate in calibrations to ensure consistent scoring & feedback delivery approach.
- Keep the reps updated on new process changes/updates, improvement initiatives.
- Conduct Compliance, Communication & Process Awareness sessions for new hires.
- Support floor Training Initiatives: Resolution & Communication /Vitality Trainings/RVP etc
- Develop Action plans and report out the improvement process in business reviews.
- Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process.
Minimum Qualifications
- At least 2 years experience as a BPO communications trainer
- Customer Service Attitude.
- Conflict resolution skills.
- Technical knowledge of English communication - intonation, syllable, punctuation etc.
- Presentation, Feedback & Coaching skills.
- Analytical bend of mind.
- Receptiveness to change.
- Interest in Role / Motivation factors.
- Amenable to work in shifting schedule
- Willing to work in Ortigas
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Required Skills
- Learning Strategies
- Organizing and Planning
- Performance Management and Coaching
- Change Management
- Interviewing and Hiring
- MS Office
- Problem Solving
Preferred Courses
- Education [English]
- Communication
- Behavioral Sciences [Organizational & Social Systems Development]
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Once in a while
- Office Address
- 45 San Miguel, 45 San Miguel Ave, San Antonio, Pasig, Metro Manila, Philippines
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About Viventis Search Asia
Viventis Search Asia aims to bring forth talents who will add value to our clients' business needs. We pride ourselves in our ability to keep ourselves up-to-date with current market conditions and remuneration trends for the industries we serve.
We invest in technology, adopt the most efficient processes, and develop our network to fulfil our clients` expectations as well the career aspirations of our network of talents. We ensure that every engagement adheres to our core values: honesty, integrity, and trust.
Here at Viventis Search Asia, we partner with our clients and we grow together. It is this philosophy that has enabled our practice to expand from a small business serving the Information Technology industry to the vast coverage today.