Senior Network Engineer  

The Senior Network Operations Engineer will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24×7 support to its Global customer base.

Primary Responsibilities:

• Remote management and monitoring of Network Operations
• 24x7 NOC support to Large Global clients that have a distributed LAN, WAN setup
• Handles Level 2 and Level 3 support for Incident Management / ticket resolution
• Creation of MOP/SOP and planning Change management process
• Performance tuning of network devices and creation of SOP
• Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
• Planning and Perform upgrade of network and security devices
• Work with Hardware/Software Vendors to resolve problems
• Train and Mentor Junior Network Engineers (T1)
• Act as an SME SPOC for certain Network products
• Provide technical inputs for weekly/monthly customer service review reports

Professional Qualifications:

• A Technical B.S. degree with relevant industry certifications i.e. CCNP, CCIE, JNCIS, JNCIP is desirable
• At least 8+ years hands on troubleshooting experience in Enterprise LAN and WAN environment.
• Strong Technical subject matter expertise on Cisco and/or Juniper Platform Network solutions
• Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols
• Knowledge of MPLS and QoS Basic knowledge of security technologies
• Understanding on IPSec, VPNs, GRE, NAT/PAT over varied platforms
• Experience of working on circuit (T1/E1,T3/E3,Ethernet) troubleshooting would be preferred
• ITIL process awareness