VGW
VGW

Customer Service Representative (CSR)  

VGW

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-06-20T16:00:00+00:00
Job closed.

Job Description

VGW Holdings, Limited is one of the leading creators of social casino games where millions of users come together for fun & excitement, for free. As one of the most innovative game makers on Facebook, VGW is leading the industry into the future of social entertainment.

You can expect to be providing excellent support primarily through email, social media, and eventually (somewhere down the line) through chat.

Responsibilities:

  • Answer all customers' questions and escalate when necessary.
  • Own the customer experience and work to exceed their expectations.
    • We actively keep in mind to ensure customers are delighted with their experience with us, regardless if we were able to give what that customer was requesting for, or not.
  • Proactively look for solutions to customer issues and "hold customers' " hands while in the process.
  • Given that the Customer Service department is the most attuned part of the company in regard to customer preferences,.
    • You are expected to be proactive in being a contributing factor for driving product enhancements to make our product the best sweepstakes social gaming platform out there.

Minimum Qualifications

Our team is growing, and fast! We are looking for talented Customer Support professionals to join our family and give a hand to continuously raise the bar of customer satisfaction that our customers are currently enjoying. Our candidates must have / be all three things --

  • A stellar can-do attitude and a team-player.
    • A team player that can follow and lead as situations dictate.
  • An impeccable command of the English language.
  • Kick-ass troubleshooting and analytical skills that you're willing to fully utilize as you are genuinely driven to help customers.

Soft Skills

  • Love talking to and building relationships with your customers.
  • Ability to empathize with customers in a genuine way that lets them know you care about their issues.
  • Ability to make decisions and solve problems.
  • Ability to explain complex issues in beautifully simple terms.
  • Curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
  • Ability to plan, organize, and prioritize work.

Technical skills and Experience required

  • Very good grasp and working experience of what Customer Service is (does not have to necessarily be from BPO experience.)
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Knowledge of or experience in playing online casino games is not necessarily a requirement but is a plus

We're very careful with our vetting process, as we offer above industry rates in USD.

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Single Parent LeaveSingle Parent Leave

Other

Annual Conference

Required Skills

  • MS Office
  • Email Support
  • Customer Service
  • Critical Thinking
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Makati, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
25 openings
Website
http://www.vgw.co

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About VGW

OUR STORY We started in 2010 with the vision of creating a virtual world with a focus on gaming and entertainment. Since then, VGW has grown into a leading social gaming provider offering players a broad range of fun and engaging games. What started as slots only offering has grown to include a number of table games including poker, black jack and roulette. WHY YOU WILL ENJOY WORKING AT VGW? We are committed to building something amazing, pushing our boundaries and having fun in the process. No suits (unless you want to wear one), flexible working hours, work from home is offered and when we do our annual planning session, we make sure we include everyone - the whole company is invited! What's more, that usually at an exciting overseas destination! Don't be fooled though, its no tea break - we are all obsessive about our products, customers and expect you to be too. We are a diverse company which believes in a work hard / play hard ethos. We are determined to find the strongest talent in our space and it's our current mission to scour the globe to find it.

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