Manage Service Engineer  

As a Managed Service Consultant in our Jakarta Professional Service Division, you will be part of our Consultant staff, supporting Verint Engagement Management applications that are deployed to Verint’s clients all over the world. This will involve you in all aspects of the operation and solution deployment life cycle.

Supporting our applications that are deployed to the clients is an element of our business, and we feel obliged to continue providing the best possible service to all our customers. We look for two key attributes in the people we recruit: passion and aptitude.

Passion: means we employ people who are excited about the process of building and maintaining software, and want to do this using the most up-to-date thinking on the science of software engineering. We recruit people who want their work to be stimulating; i.e. people who want the job to provide continuous learning and the opportunity to improve their skills.

Aptitude: we look for people who have real talent for the development and maintenance of software; these are people who want to work with peers they respect and will learn from.

Principal Duties and Essential Responsibilities:

• To provide first class support across the whole customer base
• To perform technical root cause analysis of production problems.
• Prioritizing enquiries/problems across different customers to meet contractual SLAs, whilst being able to clearly and promptly identify any issues to be escalated or assigned to another team.
• Investigating defects/issues with the aim of providing resolution within agreed timescales.
• To maintain internal and external relationships, and communicate directly with customers.

Minimum Requirements:

• BSc in Computer Science, Information Technology or related field or equivalent education and work experience;
• 1+ year of experience in Application Support
• 1+ year of experience in working with MS SQL Server and Oracle database.
• 1+ year having knowledge of enterprise Java development.
• Preferably have ability to develop server monitoring script
• Good ability problem solving skills.
• Ability to explain technical specifications to business users in non-technical terms.
• Have attention to detail; Have troubleshooting skills.
• Good time management skills; strong ability to self-manage; sense of teamwork;
• Must possess strong interpersonal skills as well as good written and verbal skills;
• Willingness to travel both locally and internationally.