Customer Service Associate  

• Under the supervision of the Helpdesk Team Lead, this key position is expected to respond to phone and email queries and requests for assistance in a timely and efficient manner.
• Responding to technical concerns might include providing first level remote and desk-side support. The position further requires identifying problems, troubleshooting, and providing assistance and advice to internal and external clients.
• The role would also require coordination with the Technical Support Group or with other internal departments in order to resolve problems if necessary.

ACADEMIC QUALIFICATIONS: Graduate of a 4 year course preferably related to Information Technology (IT), Computer Science or Computer Engineering.

PROFESSIONAL EXPERIENCE: No previous job experience is required. Preferably with at least 3 months or more of relevant and related technical experience in delivering technical support functions.

Knowledge, Skills, Abilities (KSA):

• Listening skills
• Knowledge in Windows operating systems, applications, hardware setup and installations.
• Ability to competently navigate and use Microsoft desktop operating system-specific command sets, utilities, and tools.
• Knowledgeable in the use of office productivity tools.
• Knowledgeable in basic networking and cabling.
• Knowledgeable in computer components and their use (ability to assemble and repair computers is a plus).
• Ability to communicate with vendors, clients, peers, and management.
• Ability to learn new technologies
• Team player
• Commitment to Company Mission and Vision
• Excels at operating in a fast paced and diverse organization
• A demonstrated commitment to high professional and ethical standards
• Perform other related tasks as assigned.