Online Image and Content Moderator  

The Image and Content Moderator will implement the Company’s Online Community Moderation Strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the Management team to support its mission, ensuring a safe and legal community environment, promoting excellent customer service and helping to promote the brand by protecting the quality of content that users generate.

Responsibilities:

• Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness
• Review and moderate all user-generated content and user profiles, including images
• Achieve fast turnaround time for highest priority image moderation: every image posted or user profile image created needs to be approved or rejected within target turnaround times (in minutes not hours)
• Review community-flagged posts, comments, and users and decide, based on the Company’s Community Guidelines, if the flagged content is in violation of the rules or not
• Take action when content or users are found in violation (options include taking down content, issuing warnings to users, etc.)
• Manage the banned user process, and track and remove previously banned users
• Service content moderation Admin accounts, processing emails and complaints, escalating to management when necessary
• Regularly feed back insights gained from community moderation into the Management team

Strong organizational and multitasking skills, and a proactive approach; a lot of this work will require fast judgment calls based on prior training and knowledge of Community Guidelines

• Ability to remain up-to-date on tasks queue, particularly the highest priority Image moderation tasks
• Working operational knowledge and understanding of online community moderation principles (will provide training)
• Knowledge of the Company’s industry and targeted demographic’s culture, as well as internet culture
• Team player, detail focused and reliable
• Good technical understanding and can pick up new tools quickly
• Have a good knowledge of principles of customer service