E Commerce Customer Service Specialist for Shopify | Pooling
Vector Outsourcing Solutions Phils., Inc.
- Mandaluyong, Philippines8th Floor Unit 804, 530, Shaw Blvd, Wack-Wack Greenhills, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ContractualCONTRACTOR
Job closed.
Job Description
- Respond to customer inquiries and provide support via Shopify, email, and phone.
- Ensure accurate assignment of product tags and make necessary adjustments to product pricing, descriptions, and details.
- Stay updated on product changes, new features, and updates to maintain a comprehensive understanding of the product catalog.
- Run and analyze reports to monitor store performance and sales data.
- Track sales against inventory to determine necessary stock orders.
- Load new products into Shopify from a wholesale channel for new store setups.
- Maintain various organizational systems and processes to ensure efficiency. Organize files and directories.
- Monitor the owners email for urgent items. Manage calendars for the owner and team and coordinate schedules and appointments.
- Take notes during key meetings. Manage profiles and permissions related to Microsoft Teams and other platforms.
Minimum Qualifications
- Consultancy basis minimum of 6 months consultancy contract
- Experience using Shopify or similar e-commerce platforms, particularly in product management and reporting.
- Proven experience as a Customer Service Specialist or similar role.
- Strong administrative skills, including proficiency in email and calendar management, file organization, and basic technical tasks.
- Attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks.
- Excellent communication and interpersonal skills.
- Able to Work From Home, must have reliable internet connection.
Perks and Benefits
Work from Home
Other
- Equipment/ company computer is provided
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 530, Shaw Blvd, Wack-Wack Greenhills
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About Vector Outsourcing Solutions Phils., Inc.
We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.
Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service
Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation
Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect