1 opening
Preferred Educational Attainment
Graduated from college
7 days ago
Application deadline
in 2 months
Recruiter responds
38% of the time
Recruiter last seen
5 minutes ago
Employment Type
Full time
Office Address
2136 Madre Ignacia Street,, Manila, Philippines
Minimum Qualifications:
Graduated from college
  • College/Associate graduate
  • At least 1 year work experience
  • Has cashiering background
  • Has food service experience
Job Description


Under the supervision of Duty Manager (handling Guest Service Department) Guest Service Staff will handle telephone system to facilitate fast and explicit service. In addition, he/she will do cashiering to secure cash revenues.



1. Answers all incoming calls, whether internal or external, within five (5) rings with courtesy:

  • guest inquiries/concerns
  • food orders
  • miscellaneous requests/orders

2. Performs “welcome call” for OTA Guests within ten (10) minutes upon arrival of guest in the room.

3. Performs “wake up call” as per system and/or guest’s request.

4. Transfer calls to the concerned parties with the approval of the recipient.

5. Performs upselling/suggestive selling during ordering of food, miscellaneous items, merchandise, etc.


1. Confirms checking in of guest/s within ten (10) minutes upon GA’s encoding in POS and processes their Statement of Account upon check out.

2. Performs room transfer of guest with DM’s approval.

3. Encodes orders such as food/misc. items; discounts such as YM, SRP, SC, PWD, PC, VIP’s, OTWC, Satisfy, etc.; MR items during guests’ check out and guest feedback/complaints in POS.


1. Issuance of PR for room, food, misc. and incidental deposits for every transaction.

2. Issuance of MUR slip and advance cleaning form to EHK/DM on specified time.

3. Issuance of medicine together with waiver during guest’s request.

4. Manual encoding and monitoring of guest WUC using WUC monitoring sheet, as well as the OTA Guest list using the Arrival List Form.


1. Requests and monitors merchandise items and medicines from the Materials Controller; and office supplies from the Locale Accountant.

2. Records and updates Out-of-stock F&B items as declared by Kitchen Staff.
Monitors F&B channel of the TV regularly.


1. Forward complaints to the Duty Manager immediately.


1. Bundles all documents as required or requested.

2. Prepares monthly reports such as OTA, parties, and guest complaints summary.
Attends all meetings, general assemblies, briefings, and trainings of the department or locale.


1. Process guest/s payment such cash, credit card or undertaking, using POS.

2. Performs sales, dollars and cheque safekeeping based on the amount set by the locale.

3. Executes credit card settlement every end of the shift.

4. Inputs guest/s deposit using POS for every transaction.

5. Encodes miscellaneous cash transactions such as tips, breakages, overages, employee meals, service car dues in the POS.

6. Redeems receivables from undertaking and OTA’s guest transactions.

7. Requests and receives loose bills from the bank.

8. Validates OTA vouchers during the check-in process.

9. Records cut-off variances in the monitoring logbook every end of shift.

10. Issuance of manual OR as per guest’s request upon their check-out.

11. Prepares monthly reports such as OTA, parties, and guest complaints summary.
Attends all meetings, general assemblies, briefings, and training of the department or locale.

Performs related duties and responsibilities as requested by the locale management.

About Victoria Court - Malate Group
Everything started in the 70’s, when Mr. Angelo King, the patriarch of the King’s group , bent on entering the motel business and decided to work on something most motels failed to give their clients – QUALITY SERVICE. A 38-room hotel in Pasig – the most innovative and the classiest motel of its time was branded by Mr. Archie King as VICTORIA COURT. In the 80’s, the management opened its door to adding hotel to the chain of drive-in hotels and restaurants. He ventured into the hotel industry, thus the birth of Hotel La Corona. After few years of operations, properties performed beyond expectation. The management decided to rename one of its management team as Victoria Court Group. And so the creation of the logo – depicting a classy but mysterious-looking lady in a hush-up motion, with a background of black and silver. It is supposed to embody a secret, and it means that apart from the quality and fast service, Victoria Court also offers PRIVACY, COURTESY, PROMPT SERVICE, WORLD CLASS FACILITIES and STATE-OF-THE-ART HOUSEKEEPING. Hand in hand with its growth, the management is committed to delivering fast, friendly, and first class service to its guests. Motel properties are being reconstructed to suit the discriminating taste of our guests – offering world class suites, each one distinct from the other. Best Western Hotel La Corona Manila was renovated and re-launched in 2011. At the same, the hotel’s Cafe Arquiza launched its menu with featured dishes that won awards at the Philippines Culinary Tourism 2011 competition. Without a doubt, creativity and passion is manifested with our F&B group. Awards were received left-and-right for various competitions like: Chefs on Parade, where Baka Tulasug won gold in the Traditional Filipino Set Menu category, Deconstructed Chicken KareKare won overall gold inthe Philippine Culinary Tourism 2011, and in 2011 National Food Showdown, Kung Pao Belly won second place in the brand competition. As a dynamic company, Victoria Court will not stop at 11 drive-in hotels, 3 boutique hotels and 1 walk-up hotel, offering quality lodging facilities, custom-made for the guests’ ultimate satisfaction. We are a growth-oriented Filipino organization committed on providing only the best the industry can offer and improving the industry’s image. And as the mission of the company goes, we aim for GENUINE HAPPINESS – for everyone, every day, every stay, and in every way.

People who applied to this job also applied to
Recruiter was last seen a day ago 
Hiring until 3 Nov
Recruiter was last seen a month ago 
Hiring until 29 Oct
Recruiter was last seen a month ago 
Hiring until 22 Oct
Recruiter was last seen 6 days ago 
Hiring until 1 Nov
Recruiter was last seen a day ago 
Hiring until 28 Dec