IVR Specialist (Voice Engr.)
VCC Link, Inc.
- Metro Manila, PhilippinesMetro Manila, PhilippinesMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-02-02T16:00:00+00:00Job closed.
Job Description
- Provide technical help to other areas such as Problem and Release Management.
- Participation on internal technical projects in NOC.
- Change Management responsibilities include whole life cycle of change since the planning and preparation until the actual implementation (at either CLI or GUI)
Minimum Qualifications
- Bachelor's Degree in Information Technology, Computer Science or other relevant fields
- Application Development on .NET/Java and possess good scripting knowledge on Java/VB Script
- Expertise on Design and Deployment /Upgrade of IVR Solutions
- Strong Design & development concepts and Expertise on Development and Deployment of IVR Call Flows in Intervoice
- Hands-on Experience/Expertise on Installation /Configuration/Troubleshooting of Nuance ASR/TTS Solutions
Nice To Have:
- Strong Technical & Functional Documentation skills using Visio/Microsoft Office.
- Interpersonal and communication skills (verbal and written)
- Professional Certification in Nuance/Intervoice
-
Knowledge about Contact Centre Adjuncts (CRM Integrations, WFM, Call Recording, Voicemail & Dialers)
Required Skills
- Customer Service
- Technical Skills
- Technical Support
- Computer Troubleshooting
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Metro Manila, Philippines
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About VCC Link, Inc.
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
With the increasing demand for qualified workforce, we now focus on training and recruitment. We provide candidates with efficient sales and customer service training, and clients with a consistent supply of top-tier talent.
VCC Link has redefined the recruiting experience. We nurture long-term relationships with our partners and deliver exceptional business results.