Verint & Symon Specialist (Voice Engineer)
VCC Link, Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-02-02T16:00:00+00:00Job closed.
Job Description
- Manage global Contact Center infrastructure – Incident and Change Management
- Incident Management responsibilities include technical work on tickets, analysis of issues, participation in troubleshooting calls, restoring the operational state and then providing improvement ideas
- Change Management responsibilities include whole life cycle of change since the planning and preparation until the actual implementation (at either CLI or GUI)
Minimum Qualifications
- Bachelor's Degree in Information Technology, Computer Science or other relevant fieldsBachelor's Degree in Information Technology, Computer Science or other relevant fields
- Expertise on Design, Deployment, Configuration, Upgrade and Troubleshooting of Verint Witness Solutions
- Hands-on Experience on Development/Configuration/Troubleshooting of Symon Wallboard Messages
Nice To Have:
- Exposure to Genesys Framework and Voice Solutions
- Exposure to Nuance ASR and Intervoice IVR
- Good Technical & Functional Documentation skills using Visio/Microsoft Office
- Interpersonal and communication skills (verbal and written)
Required Skills
- Attention to Detail
- Technical Support
- Computer Hardware Troubleshooting
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Architecture and Engineering
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Makati, Metro Manila, Philippines
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About VCC Link, Inc.
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
With the increasing demand for qualified workforce, we now focus on training and recruitment. We provide candidates with efficient sales and customer service training, and clients with a consistent supply of top-tier talent.
VCC Link has redefined the recruiting experience. We nurture long-term relationships with our partners and deliver exceptional business results.