TEAM LEAD | Operations, Cebu Office-Based
VA Platinum
- Cebu City, Philippines14F ACCT, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
As a Team Lead, you are responsible for looking after the operational efficiency of the organization, the performance of each team member, and ensuring all agreed action items are met and delivered. You will provide an exceptional level of client and people management to maintain business excellence and culture through timely staff coaching and guidance.
RESPONSIBILITIES OF A TEAM LEAD
As a Team Lead, you are expected to...
- Conduct monthly catch-ups with the staff to check on their work performance, challenges, and provide feedback on how the operations team can support them better.
- Join coaching sessions
- Serve and implement HR-initiated documentation and disciplinary actions.
- Check up on action plans and ensuring that staff commit to them.
- Maintain a safe and productive work environment.
- Roll out operation policies and updates.
Minimum Qualifications
As a Team Lead, you are expected to have...
- Relevant experience as a Team Lead for at least 2 years.
- Excellent verbal and written communication skills.
- Computer proficiency: the ability to navigate seamlessly between MS Office (especially Excel and Word), Web-based applications, Outlook, Gmail, Google Drive, Google Docs & Google Sheets.
- General knowledge of Australian life insurance is a PLUS.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Perks and Benefits
- Free Lunch or Snacks
- Gym Membership
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
Required Skills
- Organizing and Planning
- Telephone Skills
- Business Analysis
- Attention to Detail
- Time Management
- Computer Literacy / Basic Computer Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Bohol Ave Cebu Business Park
About VA Platinum
We are an Australian owned and managed Virtual Assistant Services Provider based in the Philippines.
We specialise in supporting our clients’ business growth by providing professional offshore staff to undertake tasks such as reception, customer service, administration, data entry, document maintenance and reporting, within a wide range of industries. These include financial planning, mortgage broking, real estate, digital and content marketing, and others.
VA Platinum was created to give time back to business owners.
We provide fantastic offshore staff who work exclusively for a Client, as well as systems and procedures to help businesses run as efficiently and as effectively as possible. Our objective is to give business owners and advisers the freedom to work ‘on’ their business rather than just ‘in’ their business.
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