Team Leader
Uploan
- Makati, Philippines803, Angelus Plaza, VA Rufino Street, Legaspi Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-07-20T16:00:00+00:00Job closed.
Job Description
- Supports team manager and performs management duties when manager is absent or out of office
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
- They are responsible for motivating team members and assessing their performance and evaluation.
Minimum Qualifications
- Customer service experience in a call center setting.
- 2 years experience as a Team Leader
- Possess solid verbal and written communication skills
- Ability to develop and motivate a team
- Excellent problem-solving and de-escalation skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 803, Angelus Plaza, VA Rufino Street, Legaspi Village, Makati, Metro Manila, Philippines
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About Uploan
Uploan is a fintech company operating in South East Asia which provides a end-to-end "Salary Loan Management Platform" to employers.
Uploan’s mission is to build a financially inclusive world with access to economic opportunities for all. We leverage people employment history and HR data to provide them with better credit scores and conditions. We serve our customers by providing fast, convenient and affordable financing through the use of technology.
The company was founded early 2017 by a British citizen, former IFC (International Finance Corporation) top-executive. Since then, we have built a leadership team with deep experience in finance, management and technology, with proven track-records in fast growing environments in Europe and Asia.
Thanks to a strong market-fit, over the last 12 months, we have sustained a significant 25% month-on-month growth and reach profitability. Our team of 100+ people is a mix of Filipinos and Europeans, and we are constantly investing to build out our tech product, hiring key profiles and forging partnerships that will prepare us to scale our business by 10x as we expand across Philippines and SE Asia