Customer Care Associate- Helpline
United Coconut Planter Life Assurance Corporation (COCOLIFE)
- Davao City, PhilippinesCOCOLIFE Bldg. CM Recto corner Palma Gil Sts. Davao City, Davao City, Davao Region, PhilippinesDavao CityDavao RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-05-14T16:00:00+00:00Job closed.
Job Description
Responsible for prompt, accurate and effective handling of healthcare-related telephone inquiries and concerns.
- Handles explanation of benefits and limitations of coverage to members for inpatient and outpatient availments through calls, texts, and emails.
- Receives, attends to, and records telephone inquiries, concerns and feedbacks; elevates complex complaints from clients to immediate superior.
- Coordinates with Liaison officers and backroom staff in order to effectively address client concerns.
- Issues Letter of Authority/control number for hospital admissions and releases diagnostic control numbers for approved diagnostic procedures.
- Pouches outpatient forms to all providers Monitors, records data, and checks status, benefits and medical records of admitted patients.
- Monitors in-patient admissions in areas without liaison officers.
Minimum Qualifications
- College degree preferably Nursing or any medical related courses (Med Tech, Rad Tech, Physical therapy)
- Preferably with experience in HMO setting
- Excellent listening and oral communication skills
- Service orientation and relationship management skills
- Analytical skill
- Problem sensitivity
- Computer literate
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Performance Bonus
Required Skills
- Medical Industry Knowledge
- Problem Sensitivity
- Attention to Detail
- Customer Service
- Communication Skills
Preferred Courses
- Nursing
- Medical Technology
- Radiologic Technology
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- COCOLIFE Bldg. CM Recto corner Palma Gil Sts. Davao City
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About United Coconut Planter Life Assurance Corporation (COCOLIFE)
COCOLIFE, the biggest Filipino-owned stock life insurance company, and the first ISO-certified Filipino life insurance company, is a prominent market leader in the industry. COCOLIFE offers a complete array of life insurance, non-life insurance, healthcare, and mutual fund products through its various business units and subsidiaries in the non-life business (Cocogen), pre-need (Cocoplans) and mutual funds (Cocolife Asset Management Co., Inc.). Cocolife boasts of over four decades of experience and expertise with more than 1,500 highly-trained agents, account executives, and field managers and a steadily expanding network of fully-computerized area and branch offices nationwide.