UNDP Indonesia
UNDP Indonesia

Project Training Officer  

UNDP Indonesia

 
  • Central Jakarta, Indonesia
    UNDP Indonesia, Menara Thamrin, Jl. M.H. Thamrin Kav. 3, Jl. M.H. Thamrin Kav. 3, Kebon Sirih, Central Jakarta, Central Jakarta, Jakarta, Indonesia
    Central Jakarta
    Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 3 years ago

2021-09-23T17:00:00+00:00
Job closed.

Job Description

Organizational context

  • This National UN Volunteer assignment is with UNDP Indonesia.
  • Duration of the assignment: 12 months initially; Possibility of contract extension dependent on satisfactory performance.

“UNDP is the UN's global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in about 170 countries and territories, including Indonesia, working to eradicate poverty while protecting the planet. UNDP supports implementation of the Sustainable Development Goals (SDGs). In Indonesia, UNDP works with the Government to integrate SDGs into national plan and policies.”

On 20 September 2011, Indonesia, as one of the 8 founding governments formally launched the Open Government Partnership (OGP), endorsed the Open Government Declaration, and announced its national action plan. Following the launch of OGP, President Yudhoyono established an online G2C system (LAPOR) that supports the national public service compliant management system (SP4N) under the coordination of the President’s Delivery Unit for Development Monitoring and Oversight (UKP4) in 2012.

LAPOR is an online citizen complaints management system and it was designed to increase public participation in the supervision of programs and government performance as well as the provision of public services. LAPOR is an integrated online system that is easily accessible through various online platforms including: 1) text messaging 1708 (based on Indonesia’s Independence day on 17 August), 2) mobile application (LAPOR!) on Android and Blackberry – IOS still under development, (3) the internet (www.lapor.go.id), 4) Facebook (facebook.com/ LayananPengaduanOnlineRakyat), 5) Twitter (@LAPOR1708 or #LAPOR), 6) YouTube (@LAPOR1708), and 7) Instagram (@LAPOR1708).

Through these online platforms, citizens can submit their petitions and complaints to uncover issues internally or in-service provision in highlighting existing challenges. the Ministry of Administrative and Bureaucratic Reforms (KemenPAN-RB) is the responsible agency for the management of daily operations and administration of LAPOR. Up until March 2017, LAPOR had attracted more than 560,000 users and continues to receive, on average, 800 daily reports through the platform. To this end, LAPOR has become the forerunner of national integrated complaints management systems.

Currently, under President Joko Widodo (Jokowi), LAPOR is still a cornerstone for complaints handling with KemenPAN-RB, KSP, and ORI as the national partners of the system. In 2016, LAPOR was defined as the National Public Service Complaints Management System (SP4N: Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional) based on KemenPAN-RB regulation No.3/2015 which led to the Presidential Regulation No.76/2013 on the management of public complaints within public services. Together, KemenPAN-RB, ORI, and KSP manage LAPOR after the signing of Joint Memorandum of Understanding in March 2016 on the utilization of LAPOR as SP4N.

The United Nations Development Programme (UNDP) in Indonesia is initiating a new programme with the Korean International Cooperation Agency (KOICA) to support the Government of Indonesia in strengthening the capacity of government to handle civil petitions that can improve public service provision over time. In doing so, UNDP and KOICA will establish a tripartite collaboration with KemenPAN-RB to develop a comprehensive and integrated national strategy on the public service complaint management system. This joint collaboration is also intended to capacitate respective agencies responsible for the management and operation of LAPOR.

The project aims to enhance the e-governance system if the government of Indonesia by strengthening of the national complaint handling system SP4N LAPOR!. In achieving the objective, there are three main output that expected to be achieved: 1) developed masterplan and roadmap for a comprehensive national complaint handling system (SP4N-LAPOR!); 2) Enhanced institutional capacity on complaint handling of national and subnational governments through Invitational and Local trainings; and 3) Increased government and public awareness on SP4N-LAPOR!, and citizen participation to improve the system, with particular attention to women, youth, Persons with Disabilities (PwDs) and other marginalized groups of the population through Workshops and Promotions.

Under the supervision of the National Project Manager (NPM) for SP4N-LAPOR project, Project Officer for Training will provide assistance to NPM and Technical Officer on developing plan, preparing and conducting activities such as meetings, trainings, and workshops, developing report and conducting monitoring and evaluation and also establishing and maintaining communication and coordination with project partners and beneficiaries as well in regard to the implementation of the project particularly in relation with the second output of the project.

Task description

Within the delegated authority and under the supervision of National Project Manager (NPM) or his/her designated mandated representative(s), the UNV Project Coordinator will:

  • Provide support to NPM and Technical Officer on activity plan development, activities preparation and implementation, report preparation, monitoring and evaluation in regard to the project implementation particularly in relation with Output two
  • Provide assistance to Technical Officer on defining schedule of project activities through close coordination and communication with strategic partners, beneficiaries and relevant stakeholders;
  • Prepare TOR of project training/activity and ensure its implementation through coordination with other relevant person who relates with the activities arrangement;
  • In coordination with Project Assistant, he/she will provide support to PMU in providing required administrative documents in regard to the project trainings/activities.
  • Provide support to Technical Officer on providing and ensuring meetings material needed for workshops, seminars and trainings;
  • establish and maintain communication and coordination with relevant stakeholder of SP4N-LAPOR Project in ensuring effective and smooth implementation of the project trainings/activities;
  • Assist in regular team and other meetings (including preparing agenda and minutes);
  • Provide technical and implementation support to existing project under the Enhanced institutional capacity of complain handling at national and subnational level through trainings;
  • Perform any other substantive and/or administrative task that might be required.

Results/Expected Outputs

  • As an active UNDP team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNDP and its beneficiaries in the accomplishment of her/his functions, including:
  • workplan development;
  • Term of Reference (TOR) of trainings/activities development;
  • high quality standard of activity implementation;
  • high quality standard of activity report and it documentation preparation;
  • establishing and maintaining smooth and effective communication and coordination with project partners, beneficiaries, donor and other relevant stakeholders.

Minimum Qualifications

! This is a national UN Volunteer assignment, therefore only nationals of Indonesia and legal residents with a residency permit, are eligible to apply.

Application deadline: 23 Sep 2021

Education

  • Bachelor’s degree in public administration, public management, political science, administrative law, or other relevant education background.

Experience

  • At least 3 years of professional work experience at the national and/or international level in development program or project or community development or other relevant programmes; experience with International development organization is an asset, as is experience working in the UN or other international development organization;
  • Excellent experience in training curricula preparation through Training Need Analysis (TNA) approach;
  • Excellent experience in development project management in term of planning, activity implementation and reporting.

Expertise

  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;
  • Accuracy and professionalism in document production and editing;

National UN Volunteer Conditions of Service

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National UN Volunteers are part of the insurance plan. Eligible recognized dependents (e.g. spouse, children), up to three, will receive Cigna health insurace.

UN Volunteer allowances and entitlements

  • The position will be based in Jakarta, the capital of Indonesia, where basic living needs, including accommodation, banking facilities, medical facilities and telecommunications/internet services are readily available. All staple foods can be found in the markets, e.g.: rice, meat, vegetables, fruit, cooking oil, salt, etc.
  • As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials in the duty station. National UN Volunteers are part of the insurance plan (medical, life, permanenet disability), including recognized the primary family unit (dependents) if applicable.
  • National UN Volunteer Specialist receives approximately IDR 8,237,403.08 as Monthly Living Allowance.
  • Provided with assignment travel cost and entry lumpsum if applicable.
  • Enrolled in health, life, disability insurance.
  • Applicable dependents (primary family unit, up to 3) are eligible for health insurance.
  • Entitled to annual leave, 2.5 days per month.
  • Provided with exit lumpsum to support transition at the end of assignment.

For more infornation about UNV Conditions of Service and Entitlements, please refer to the following:

  • https://www.unv.org/become-volunteer/volunteer-your-country
  • https://vmam.unv.org/calculator/entitlements

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Public Service and NGOs
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Menara Thamrin, Jl. M.H. Thamrin Kav. 3, Jl. M.H. Thamrin Kav. 3, Kebon Sirih, Central Jakarta
Industry
Non-Profit / Volunteering
Vacancy
1 opening
Website
http://www.id.undp.org/

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About UNDP Indonesia

UNDP partners with people at all levels of society to help build nations that can withstand crisis, and drive and sustain the kind of growth that improves the quality of life for everyone. On the ground in 177 countries and territories, UNDP offers global perspective and local insight to help empower lives and build resilient nations.” UNDP Indonesia's mission is to be an agent for change in the human and social development of Indonesia. We aim to be a bridge between Indonesia and all donors as well as a trusted partner to all stakeholders. We work in four key areas of development: Governance Reforms, Pro-Poor Policy Reforms, Conflict Prevention and Recovery, and Environment Management, with the overarching aim of reducing poverty in Indonesia. Besides the four priority areas, UNDP Indonesia is also engaged in a variety of crosscutting initiatives focused on HIV/AIDS, gender equality, and information and technology for development. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. Female candidates are strongly encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. UNDP Indonesia reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP Indonesia at the same grade level and with similar job description, experience and education requirements. The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

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