UNDP Indonesia
UNDP Indonesia

UNV Outreach and Advocacy Officer (National UNV) - 2 Positions  

UNDP Indonesia

 
  • Central Jakarta, Indonesia
    Menara Thamrin, Jl. M.H. Thamrin Kav. 3, Jl. M.H. Thamrin Kav. 3, Kebon Sirih, Central Jakarta, Central Jakarta, Jakarta, Indonesia
    Central Jakarta
    Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-13T17:00:00+00:00
Job closed.

Job Description

“UNDP is the UN's global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in about 170 countries and territories, including Indonesia, working to eradicate poverty while protecting the planet. UNDP supports implementation of the Sustainable Development Goals (SDGs). In Indonesia, UNDP works with the Government to integrate SDGs into national plan and policies.”

On 20 September 2011, Indonesia, as one of the 8 founding governments formally launched the Open Government Partnership (OGP), endorsed the Open Government Declaration, and announced its national action plan. Following the launch of OGP, President Yudhoyono established an online G2C system (LAPOR) that supports the national public service compliant management system (SP4N) under the coordination of the President’s Delivery Unit for Development Monitoring and Oversight (UKP4) in 2012.

LAPOR is an online citizen complaints management system and it was designed to increase public participation in the supervision of programs and government performance as well as the provision of public services. LAPOR is an integrated online system that is easily accessible through various online platforms including: 1) text messaging 1708 (based on Indonesia’s Independence day on 17 August), 2) mobile application (LAPOR!) on Android and Blackberry – IOS still under development, (3) the internet (www.lapor.go.id), 4) Facebook (facebook.com/ LayananPengaduanOnlineRakyat), 5) Twitter (@LAPOR1708 or #LAPOR), 6) YouTube (@LAPOR1708), and 7) Instagram (@LAPOR1708).

Through these online platforms, citizens can submit their petitions and complaints to uncover issues internally or in-service provision in highlighting existing challenges. the Ministry of Administrative and Bureaucratic Reforms (KemenPAN-RB) is the responsible agency for the management of daily operations and administration of LAPOR. Up until March 2017, LAPOR had attracted more than 560,000 users and continues to receive, on average, 800 daily reports through the platform. To this end, LAPOR has become the forerunner of national integrated complaints management systems.

Currently, under President Joko Widodo (Jokowi), LAPOR is still a cornerstone for complaints handling with KemenPAN-RB, KSP, and ORI as the national partners of the system. In 2016, LAPOR was defined as the National Public Service Complaints Management System (SP4N: Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional) based on KemenPAN-RB regulation No.3/2015 which led to the Presidential Regulation No.76/2013 on the management of public complaints within public services. Together, KemenPAN-RB, ORI, and KSP manage LAPOR after the signing of Joint Memorandum of Understanding in March 2016 on the utilization of LAPOR as
SP4N.

The United Nations Development Programme (UNDP) in Indonesia is initiating a new programme with the Korean International Cooperation Agency (KOICA) to support the Government of Indonesia in strengthening the capacity of government to handle civil
petitions that can improve public service provision over time. In doing so, UNDP and KOICA will establish a tripartite collaboration with KemenPAN-RB to develop a comprehensive and integrated national strategy on the public service complaint management system.

This joint collaboration is also intended to capacitate respective agencies responsible for the management and operation of LAPOR.

The project aims to enhance the e-governance system if the government of Indonesia by strengthening of the national complaint handling system SP4N LAPOR!. In achieving the objective, there are three main output that expected to be achieved: 1) developed
masterplan and roadmap for a comprehensive national complaint handling system (SP4N-LAPOR!); 2) Enhanced institutional capacity on complaint handling of national and subnational governments through Invitational and Local trainings; and 3) Increased government and public awareness on SP4N-LAPOR!, and citizen participation to improve the system, with particular attention to women, youth, Persons with Disabilities (PwDs) and other marginalized groups of the population through Workshops and Promotions.

Under the supervision of the National Project Manager (NPM) for SP4N-LAPOR, Outreach and Advocacy Officer provides support to implementation of the Output three of the SP4N_LAPOR! project particularly in relation to increase understanding, awareness and capacity of community at grassroot level in accessing and utilizing LAPOR! on delivering public complaint. In parallel to that, under supervision of the NPM, Outreach and Advocacy Officer also provides support the project in advocating government sector awareness on open access of complaint system to community level through the appropriate ways, sustainable manners and reliable instruments.

Sustainable Development Goals 16. Peace, Justice and Strong Institutions

Task description
Within the delegated authority and under the supervision of National Project Manager (NPM) or his/her designated mandated representative(s), the UNV Outreach and Advocacy Officer will:

  • Provide support to NPM in planning, activity preparation and monitoring and evaluation of the SP4N-LAPOR! project.
  • Conduct assessment and research on communication and outreach opportunity for community and government sector to raise awareness on SP4N-LAPOR!.
  • Identify priority audiences for outreach and advocacy in regard to raise awareness and to increase usage of LAPOR! as public complaint mechanism.
  • Prepare, develop and conduct public campaign to promote SP4N-LAPOR! with on-site and online engagement.
  • Develop advocacy campaigns relating to the role of the SP4N-LAPOR! in regard of major topics and trends in the domains of public service and basic need citizen fulfilment.
  • Develop community friendly communication materials, tailored to priority audiences about LAPOR! by seeking and using relevant inputs from the community groups, relevant project beneficiaries, related strategic partners and donor.
  • Prepare workshops, group discussions and meetings in regard to raise awareness both of government and community sector on usage of SP4N-LAPOR!.
  • Assist in maintaining relations with various key SP4N-LAPOR Project stakeholders, including government sectors, civil society organisations, communities and media to communicate the mandate and objective and mechanism of SP4N-LAPOR!.
  • Assist in organizing events, launches of publications, seminars and conferences, and campaigns.
  • Assist in regular team and other meetings (including preparing agenda and minutes).
  • Perform any other substantive and/or administrative task that might be required.

Furthermore, UN Volunteers are required to:- Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day)- Be acquainted with and build on traditional and/or local forms of volunteerism in the host country- Provide annual and end of assignment reports on UN Volunteer actions, results and opportunities using UNV’s Volunteer Reporting Application- Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.- Assist with the UNV Buddy Programme for newly-arrived UN Volunteers- Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/Expected Outputs

  • As an active UNDP team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNDP and its beneficiaries in the accomplishment of her/his functions, including:
  • Communication and outreach strategy on raising awareness on SP4N-LAPOR! for both of community and government sector;
  • Map of priority and strategic audience of outreach and advocacy on increasing LAPOR! usage.
  • Quarterly, mid-year and annual workplan on public awareness improvement of LAPOR! activities.

• The development of capacity through coaching, mentoring and formal on-the-job training, when working with (including supervising) national staff or (non-) governmental counter-parts, including Implementing Partners (IPs); • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment • A final statement of achievements towards volunteerism for peace and development dur-ing the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed

Minimum Qualifications

Required Degree Level Bachelor degree or equivalent
Education

  • Bachelor’s degree in public communication, sociology, political science, or other relevant programs;
  • Required experience 36 months

Experience Remark

  • At least 3 years of professional work experience at the national and/or international level in development program or project, community development, public communication or other relevant programmes; experience with International development organization is an asset, as is experience working in the UN or other international development organization;
  • Experience in preparing, drafting and formulating public communication strategy and material;
  • Excellent experience in development project management in term of planning, activity implementation and reporting;

Language Skills

  • English (Mandatory) , Level - Fluent
  • AND - Indonesian (Mandatory) , Level - Fluent

Area of Expertise

  • Community participation and development Mandatory
  • Public information and reporting Mandatory
  • Other communications related experience Mandatory
  • Area of Expertise Requirement
  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;
  • Accuracy and professionalism in document production and editing;
  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
  • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
  • Sound security awareness;
  • Have affinity with or interest in public service, volunteerism as a mechanism for durable development, and the UN System.

Need Driving Licence No
Competencies & Values

  • Accountability
  • Adaptability and Flexibility
  • Building Trust
  • Client Orientation
  • Commitment and Motivation
  • Commitment to Continuous Learning
  • Communication
  • Creativity
  • Empowering Others
  • Ethics and Values
  • Integrity
  • Judgement and Decision-making
  • Knowledge Sharing
  • Leadership
  • Managing Performance
  • Planning and Organizing
  • Professionalism
  • Respect for Diversity
  • Self-Management
  • Technological Awareness
  • Vision
  • Working in Teams

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Menara Thamrin, Jl. M.H. Thamrin Kav. 3, Jl. M.H. Thamrin Kav. 3, Kebon Sirih, Central Jakarta
Industry
Non-Profit / Volunteering
Vacancy
1 opening
Website
http://www.id.undp.org/

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About UNDP Indonesia

UNDP partners with people at all levels of society to help build nations that can withstand crisis, and drive and sustain the kind of growth that improves the quality of life for everyone. On the ground in 177 countries and territories, UNDP offers global perspective and local insight to help empower lives and build resilient nations.” UNDP Indonesia's mission is to be an agent for change in the human and social development of Indonesia. We aim to be a bridge between Indonesia and all donors as well as a trusted partner to all stakeholders. We work in four key areas of development: Governance Reforms, Pro-Poor Policy Reforms, Conflict Prevention and Recovery, and Environment Management, with the overarching aim of reducing poverty in Indonesia. Besides the four priority areas, UNDP Indonesia is also engaged in a variety of crosscutting initiatives focused on HIV/AIDS, gender equality, and information and technology for development. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. Female candidates are strongly encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. UNDP Indonesia reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP Indonesia at the same grade level and with similar job description, experience and education requirements. The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

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