UNV Project Coordinator (National UNV) - 2 Positions  

“UNDP is the UN's global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. We are on the ground in about 170 countries and territories, including Indonesia, working to eradicate poverty while protecting the planet. UNDP supports implementation of the Sustainable Development Goals (SDGs). In Indonesia, UNDP works with the Government to integrate SDGs into national plan and policies.”

On 20 September 2011, Indonesia, as one of the 8 founding governments formally launched the Open Government Partnership (OGP), endorsed the Open Government Declaration, and announced its national action plan. Following the launch of OGP, President Yudhoyono established an online G2C system (LAPOR) that supports the national public service compliant management system (SP4N) under the coordination of the President’s Delivery Unit for Development Monitoring and Oversight (UKP4) in 2012.

LAPOR is an online citizen complaints management system and it was designed to increase public participation in the supervision of programs and government performance as well as the provision of public services. LAPOR is an integrated online system that is easily accessible through various online platforms including: 1) text messaging 1708 (based on Indonesia’s Independence day on 17 August), 2) mobile application (LAPOR!) on Android and Blackberry – IOS still under development, (3) the internet (www.lapor.go.id), 4) Facebook (facebook.com/ LayananPengaduanOnlineRakyat), 5) Twitter (@LAPOR1708 or #LAPOR), 6) YouTube (@LAPOR1708), and 7) Instagram (@LAPOR1708).

Through these online platforms, citizens can submit their petitions and complaints to uncover issues internally or in-service provision in highlighting existing challenges. the Ministry of Administrative and Bureaucratic Reforms (KemenPAN-RB) is the responsible agency for the management of daily operations and administration of LAPOR. Up until March 2017, LAPOR had attracted more than 560,000 users and continues to receive, on average, 800 daily reports through the platform. To this end, LAPOR has become the forerunner of national integrated complaints management systems.

Currently, under President Joko Widodo (Jokowi), LAPOR is still a cornerstone for complaints handling with KemenPAN-RB, KSP, and ORI as the national partners of the system. In 2016, LAPOR was defined as the National Public Service Complaints Management System (SP4N: Sistem Pengelolaan Pengaduan Pelayanan Publik Nasional) based on KemenPAN-RB regulation No.3/2015 which led to the Presidential Regulation No.76/2013 on the management of public complaints within public services. Together, KemenPAN-RB, ORI, and KSP manage LAPOR after the signing of Joint Memorandum of Understanding in March 2016 on the utilization of LAPOR as SP4N.

The United Nations Development Programme (UNDP) in Indonesia is initiating a new programme with the Korean International Cooperation Agency (KOICA) to support the Government of Indonesia in strengthening the capacity of government to handle civil
petitions that can improve public service provision over time. In doing so, UNDP and KOICA will establish a tripartite collaboration with KemenPAN-RB to develop a comprehensive and integrated national strategy on the public service complaint management system. This joint collaboration is also intended to capacitate respective agencies responsible for the management and operation of LAPOR.

The project aims to enhance the e-governance system if the government of Indonesia by strengthening of the national complaint handling system SP4N LAPOR!. In achieving the objective, there are three main output that expected to be achieved: 1) developed
masterplan and roadmap for a comprehensive national complaint handling system (SP4N-LAPOR!); 2) Enhanced institutional capacity on complaint handling of national and subnational governments through Invitational and Local trainings; and 3) Increased government and public awareness on SP4N-LAPOR!, and citizen participation to improve the system, with particular attention to women, youth, Persons with Disabilities (PwDs) and other marginalized groups of the population through Workshops and Promotions.

Under the supervision of the National Project Manager (NPM) for SP4N-LAPOR, Outreach and Advocacy Officer provides support to implementation of the Output three of the SP4N_LAPOR! project particularly in relation to increase understanding, awareness and capacity of community at grassroot level in accessing and utilizing LAPOR! on delivering public complaint. In parallel to that, under supervision of the NPM, Outreach and Advocacy Officer also provides support the project in advocating government sector awareness on open access of complaint system to community level through the appropriate ways, sustainable manners and reliable instruments.

Sustainable Development Goals 16. Peace, Justice and Strong Institutions

Task description
Within the delegated authority and under the supervision of National Project Manager (NPM) or his/her designated mandated representative(s), the UNV Project Coordinator will:

• Provide support to NPM and Technical Officer on activity plan development, activities preparation and implementation, report preparation, monitoring and evaluation in regard to the project implementation particularly in relation with Output two;
• Provide assistance to Technical Officer on defining schedule of project activities through close coordination and communication with strategic partners, beneficiaries and relevant stakeholders;
• Prepare TOR of project activity and ensure its implementation through coordination with other relevant person who relates with the activities arrangement;
• In coordination with Project Assistant, he/she will provide support to PMU in providing required administrative documents in regard to the project activities.
• Provide support to Technical Officer on providing and ensuring meetings material needed for workshops, seminars and trainings; establish and maintain communication and coordination with relevant stakeholder of SP4N-LAPOR Project in ensure effective and smooth implementation of the project activities;
• Assist in regular team and other meetings (including preparing agenda and minutes);
• Provide technical and implementation support to existing project under the Enhanced institutional capacity of complain handling at national and subnational level through trainings;
• Perform any other substantive and/or administrative task that might be required.

Furthermore, UN Volunteers are required to:- Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day)- Be acquainted with and build on traditional and/or local forms of volunteerism in the host country- Provide annual and end of assignment reports on UN Volunteer actions, results and opportunities using UNV’s Volunteer Reporting Application- Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.- Assist with the UNV Buddy Programme for newly-arrived UN Volunteers- Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Results/Expected Outputs
As an active UNDP team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNDP and its beneficiaries in the accomplishment of her/his functions, including:

• workplan development;
• Term of Reference (TOR) of activities development;
• high quality standard of activity implementation;
• high quality standard of activity report and it documentation preparation;
• establishing and maintaining smooth and effective communication and coordination with project partners, beneficiaries, donor and other relevant stakeholders;

• The development of capacity through coaching, mentoring and formal on-the-job training, when working with (including supervising) national staff or (non-) governmental counter-parts, including Implementing Partners (IPs); • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment • A final statement of achievements towards volunteerism for peace and development dur-ing the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed

Required Degree Level Bachelor degree or equivalent
Education

• Bachelor’s degree in public administration, public management, political science, administrative law, or other relevant education background;

Required experience 36 months

Experience Remark

• At least 3 years of professional work experience at the national and/or international level in development program or project or community development or other relevant programmes; experience with International development organization is an asset, as is experience working in the UN or other international development organization;
• Excellent experience in training curricula preparation through Training Need Analysis (TNA) approach;
• Excellent experience in development project management in term of planning, activity implementation and reporting;

Language Skills

• English (Mandatory) , Level - Fluent
• AND - Indonesian (Mandatory) , Level - Fluent

Area of Expertise

• Community participation and development Mandatory
• Development programme/project administration Mandatory
• Capacity building of non-governmental organizations Mandatory

Area of Expertise Requirement

• Excellent oral and written skills; excellent drafting, formulation, reporting skills;
• Accuracy and professionalism in document production and editing;
• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
• Sound security awareness;
• Have affinity with or interest in public service, volunteerism as a mechanism for durable development, and the UN System.

Need Driving Licence No

Competencies & Values

• Accountability
• Adaptability and Flexibility
• Building Trust
• Client Orientation
• Commitment and Motivation
• Commitment to Continuous Learning
• Communication
• Creativity
• Empowering Others
• Ethics and Values
• Integrity
• Judgement and Decision-making
• Knowledge Sharing
• Leadership
• Managing Performance
• Planning and Organizing
• Professionalism
• Respect for Diversity
• Self-Management
• Technological Awareness
• Vision
• Working in Teams