Uber
Uber

Community Operations Specialist  

Uber

  • Taguig, Philippines
    21st Floor, SM Aura, McKinley Parkway, BGC, Taguig, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱19,000.00 - ₱25,000.00 / month
    PHP
    19000
    25000
    19000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2016-12-17T16:00:00+00:00
Job closed.

Job Description

ABOUT THE JOB

You will be answering complex tickets and concerns (i.e., complaints, escalations, inquiries, etc) from both Uber riders and partner drivers through phone, chat and email. It’s a challenging but exciting role and that’s why we’re looking for people with high analytical skills that can perform well under pressure.

WHAT YOU ARE

Passionate and obsessed about growing Uber through excellent support.

Cool and calm under pressure. Dealing with new and different challenges among a wide range of rider and partner-driver cultures excites you. Incredibly empathetic and understanding. You are easily adaptable to the emotion and tone of the rider or partner-driver you are dealing with.

BOTTOM LINE

You will be part of a great team. We’re building something awesome that we get to share with the world. You must be ready to get your hands dirty, but also think strategically and bring the voice of Uber to everyone!

Minimum Qualifications

REQUIREMENTS

  • Work experience of 0-2 years in a high intensity, fast paced environment
  • Excellent in both written and spoken English
  • Exceptional comprehension and writing skills
  • High proficiency using computers (typing, quickly navigating between various tools) and softwares
  • Excellent problem solving skills, able to connect effectively what users are asking for with answers to their true issues
  • Passion for creating support experiences that exceed users’ expectations
  • Willingness to work in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
  • Willingness to work on different shifts, totalling 40 hours per week, including weekend and weekly evening shifts
  • An Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Performance BonusPerformance Bonus

Other

PERKS

  • Ground floor opportunity with the team; shape the direction of the company
  • The rare opportunity to change the world such that everyone around you is using the product you built
  • We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
  • Sharp, motivated, hard-working co-workers in a fun office environment

Required Skills

  • Business Correspondence
  • Sales and Marketing Knowledge
  • Problem Sensitivity
  • Deductive Reasoning

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's studies
Recruiter response to application
Once in a while
Office Address
21st Floor, SM Aura, McKinley Parkway, BGC, Taguig, Taguig, Metro Manila, Philippines
Industry
Technology/Transportation
Vacancy
100 openings
Website
https://www.uber.com

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About Uber

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in hundreds of cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.

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