Greenlight Supervisor - Bali  

• Support the daily operations through operational oversight and analysis.
• Handle escalations of more difficult support interactions.
• Manage scheduling, attendance, and general administration of Uber Experts.
• Train, coach, and guide Experts to drive quality and efficiency metrics.
• Own facility issues such as supplies, utilities, and branding.
• Improve processes on behalf of Uber Experts and partners.
• Actively contribute to the GL program through project work.

Perks:

• Employees are given Uber credits every month!
• Ground floor opportunity with the team; shape the strategic direction of the company.
• The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
• Sharp, motivated co-workers in a fun office environment.

• Graduated with a Bachelor’s degree with a minimum of 3+ years of relevant experience.
• Demonstrated background in solving complex customer problems.
• Customer support team management experience strongly preferred.
• Previous sales experience highly preferred.
• A problem solver: you’re ready to tackle complex customer problems without hesitation.
• A mentor: you're able to guide and coach your team to improve performance effectively.
• Independent: you’re ready to manage a GL while balancing multiple priorities.
• Analytical: you use metrics and data to guide and drive your decisions.