Management Trainee

Uber Indonesia

Posted 2 months ago and deadline of application is on 30 Jan
Recruiter was just hiring 9 hours ago

Job Description

  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of Uber Experts
  • Train, coach, and guide Uber Experts to drive quality and efficiency metrics
  • Own facility issues such as supplies, utilities, and branding
  • Improve processes on behalf of Uber Experts and partners
  • Actively contribute to the Greenlight program through project work

Minimum Qualifications

  • Must have have a Bachelor’s degree with 1-3 years of relevant experience
  • Demonstrated background in solving complex customer problems
  • Customer support team management experience strongly preferred
  • Previous sales experience highly preferred
  • A problem solver. You’re ready to tackle complex customer problems without hesitation.
  • A mentor. You're able to guide and coach your team to improve performance effectively.
  • Independent. You’re ready to manage a branch office while balancing multiple priorities.
  • Analytical. You use metrics and data to guide and drive your decisions.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from college
Office Address
UOB Plaza, Jl. M.H. Thamrin No.8-10, Kb. Melati, Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10230, Indonesia
Industry
IT and Software
Vacancy
1 opening
Website

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About Uber Indonesia

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in hundreds of cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.
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