TV Shop Philippines
TV Shop Philippines

Training Specialist  

TV Shop Philippines

 
  • Makati, Philippines
    820 J.p. Rizal St, Makati, 1210 Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱30,000.00 - ₱40,000.00 / month
    PHP
    30000
    40000
    30000
    MONTH
  • Full timeFULL_TIME

Expired 6 years ago

2017-12-30T16:00:00+00:00
Job closed.

Job Description

The Training Specialists’ primary responsibility is the development of the company’s frontline telephone and online sales representatives through the conduct of foundation skills and other program specific training courses to meet the company’s sales requirements.

The Training Specialist should be successful in the transfer of learning to new hires as well as in conducting refresher trainings to our sales agents.

The chosen candidate should be highly energetic and motivational, adept in leading discussions, be able to create rapport, handle objections, manage difficult behaviors and use appropriate feedback methods in order to promote the employees’ knowledge, skills and attitude in order to meet the company’s given sales targets.

Key Responsibilities:

  • Maintain product and sales knowledge by learning the company training manual by heart.
  • Update, improve and modify training manuals depending on needs of the business,
  • Develop a training schedule and apply training methods that is applicable to the business.
  • Deliver Foundation skills (IT, Social Skills) and sales specific training to new agents or as refresher.
  • Implement strict adherence to the company’s code of conduct during the training period and give valuable input on whether agents should progress to the next step in training based on behavior and performance.
  • Monitor learner progress in the classroom and on the floor and provide valuable feedback as necessary.
  • Coordinate and collaborate closely with Operations and monitor agents progress through observing customer interaction and through constant quality checks.
  • Coordinate with Team Supervisors and Identify training needs based on agents’ performance and recommend training solutions to address them.

KPI's:

  • Average sales/agent
  • Overall sales/agent
  • Attrition rate
  • Conversion percentage

Minimum Qualifications

  • Strong knowledge on identifying, training and embedding of sales and customer service behavior and competencies
  • At least 3 years of adult education experience, preferably in a sales/call center setting.
  • Graduate of a 4 year course
  • Possesses strong Customer Service Skills
  • Able to generate reports and presentations
  • Highly self motivated, able to work well with little or no supervision.
  • Very creative, resourceful, reliant and committed
  • Excellent written and verbal communication skills
  • Computer proficient
  • Can multi task and adaptable
  • Flexible and willing to work on a shifting schedule

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance

Required Skills

  • Training Facilitation
  • Sales and Marketing Knowledge
  • Training Needs Analysis
  • Customer Service
  • Closing Sales

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Human Resources
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
820 J.p. Rizal St, Makati, 1210 Metro Manila, Philippines
Industry
Broadcast Media
Vacancy
1 opening
Website
http://tvshop.ph/

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About TV Shop Philippines

TV Shop travels the globe in search of the world’s most amazing products. Products that are innovative, unique, effective and easy to use. Products that really matter and can make a positive impact in your life.

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