Team Leader
TV SHOP PHILIPPINES
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱20,000.00 / monthPHP20000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-04-06T16:00:00+00:00Job closed.
Job Description
- Motivates and leads a team of about 10-20 agents
- Ensures availability to affect the entirety of the team’s operations.
- Manage team by walking around and being visible to answer questions.
- Take calls that agents can’t handle and offer support when an agent appears to need assistance.
- Monitor queue and track calls. Keep agents aware of incoming and outgoing calls, calls waiting, abandonment rate, etc.
- Create a positive environment oriented towards trust, open communication and performance through coaching and feedback.
- Ensure that sales targets are met through constant motivation and coaching.
- Monitors quality adherence of agents through coaching.
- Facilitates problem solving and collaboration within the team.
- Give feedback to Team supervisor on agent performance and attendance.
Minimum Qualifications
- At least 3 years of working experience, preferably in a call center, insurance or direct selling background.
- Flexible
- Good communication skills
- High energy level with positive attitude towards work and people
- Strong customer service skills
- Strong team leadership skills
- Can effectively communicate and relate well to people within the organization
- Excellent skills in coaching and performance assessment and planning
- Results oriented and has excellent problem solving skills
- Ability to customize approach based on situations
- Ability to adapt to the culture of the company
- Willing to work in shifting schedules.
Perks and Benefits
Medical / Health Insurance
Paid Sick Leave
Paid Vacation Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Makati, Metro Manila, Philippines
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About TV SHOP PHILIPPINES
TV Shop Philippines is a TV & Online Shopping company that travels the world to find the most amazing products for our customers. Products that are innovative, unique, effective and easy to use. Products that really matter and can make a positive impact in your life.