Native Account Manager | Chinese-Mandarin
Tripaneer.com
- Cebu City, PhilippinesCebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippinesTELECOMMUTE
- €345.00 - €395.00 / monthEUR345395345MONTH
- Full timeFULL_TIME
Job Description
Tripaneer.com is looking for a full-time Home-based Native Account Manager (Chinese-Mandarin) with excellent communication skills and work ethics.
Location: Any location of your choice (anywhere in the world) with a reliable and fast internet connection.
We are looking for native speakers who have relocated outside their home country permanently or for long term.
As an Account Manager, you are responsible for account management on specific Tripaneer theme vacation websites or regions. You will be the frontline to communicate with specific member organizers about their accounts and the services / features we provide for them to increase their conversion rate. Your tasks range from maintaining organizers’ accounts, running periodic checks and suggesting improvements to add more availability and improve the member organizers’ individual content listings in order to meet the demands and interests of customers on Tripaneer’s theme vacation websites.
Responsibilities:
- Member organizer account management | 50 - 70% of the work week
- Answering organizer questions and requests
- Coordinating work and progress of organizer listings
- Suggesting improvements to organizer profiles and listings
- Updating organizer profiles and listings
- Contacting new member organizers
- Periodic checks and updates on organizer profiles and listings | 20 - 30% of work week
- Administrative support | 10 - 20% of work week
Your level of responsibility and tasks will grow quickly based on performance excellence. We are looking for people who can develop on a personal and professional scale along with our growing business.You will receive an intensive training and work closely with your language specialist colleagues and manager to ensure that the work is clear for you. We will make sure the work is well prioritized and scoped for you to deliver successful work.
Minimum Qualifications
- For the Native Account Manager we only accept native speakers (Mandarin).
- Candidate must possess at least a Bachelor's Degree, any field.
- 1-3 years of experience in managing accounts / client or stakeholder relationship.
- Excellent English (US) written and verbal communication skills.
- A reliable and fast internet connection of at least 10Mbps.
- Excellent computer (Microsoft office) skills.
- Ability to stay focused while working on large tasks, while retaining close attention to detail.
- Ability to work independently, be proactive and use own initiative.
- Ability to learn on the fly, and have the drive to grow on a personal and professional scale.
Plus-points:
- 1+years of experience in a customer service or help desk capacity.
- Experience with VoIP and other communication systems.
- Experience with Zendesk.
- Experienced using a range of online tools and services (e.g.wikis and blogs).
- Experience living/traveling in an English speaking country.
Perks and Benefits
- Flexitime
- Work from Home
- Paid Holidays
- Paid Vacation Leave
- Performance Bonus
Required Skills
- Relationship Management
- Account Management
- Microsoft / MS Excel
- Microsoft / MS Word
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Cebu City, Central Visayas, Philippines