Tripaneer.com
Tripaneer.com

Native Account Manager | Chinese-Mandarin  

Tripaneer.com

  • Cebu City, Philippines
    Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
    Philippines
    Philippines
    TELECOMMUTE
  • €345.00 - €395.00 / month
    EUR
    345
    395
    345
    MONTH
  • Full timeFULL_TIME

Expired 6 years ago

2018-05-04T16:00:00+00:00
Job closed.

Job Description

Tripaneer.com is looking for a full-time Home-based Native Account Manager (Chinese-Mandarin) with excellent communication skills and work ethics.

Location: Any location of your choice (anywhere in the world) with a reliable and fast internet connection.

We are looking for native speakers who have relocated outside their home country permanently or for long term.

As an Account Manager, you are responsible for account management on specific Tripaneer theme vacation websites or regions. You will be the frontline to communicate with specific member organizers about their accounts and the services / features we provide for them to increase their conversion rate. Your tasks range from maintaining organizers’ accounts, running periodic checks and suggesting improvements to add more availability and improve the member organizers’ individual content listings in order to meet the demands and interests of customers on Tripaneer’s theme vacation websites.

Responsibilities:

  • Member organizer account management | 50 - 70% of the work week
  • Answering organizer questions and requests
  • Coordinating work and progress of organizer listings
  • Suggesting improvements to organizer profiles and listings
  • Updating organizer profiles and listings
  • Contacting new member organizers
  • Periodic checks and updates on organizer profiles and listings | 20 - 30% of work week
  • Administrative support | 10 - 20% of work week

Your level of responsibility and tasks will grow quickly based on performance excellence. We are looking for people who can develop on a personal and professional scale along with our growing business.You will receive an intensive training and work closely with your language specialist colleagues and manager to ensure that the work is clear for you. We will make sure the work is well prioritized and scoped for you to deliver successful work.

Minimum Qualifications

  • For the Native Account Manager we only accept native speakers (Mandarin).
  • Candidate must possess at least a Bachelor's Degree, any field.
  • 1-3 years of experience in managing accounts / client or stakeholder relationship.
  • Excellent English (US) written and verbal communication skills.
  • A reliable and fast internet connection of at least 10Mbps.
  • Excellent computer (Microsoft office) skills.
  • Ability to stay focused while working on large tasks, while retaining close attention to detail.
  • Ability to work independently, be proactive and use own initiative.
  • Ability to learn on the fly, and have the drive to grow on a personal and professional scale.

Plus-points:

  • 1+years of experience in a customer service or help desk capacity.
  • Experience with VoIP and other communication systems.
  • Experience with Zendesk.
  • Experienced using a range of online tools and services (e.g.wikis and blogs).
  • Experience living/traveling in an English speaking country.

Perks and Benefits

  • FlexitimeFlexitime
  • Work from HomeWork from Home
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Performance BonusPerformance Bonus

Required Skills

  • Relationship Management
  • Account Management
  • Microsoft / MS Excel
  • Microsoft / MS Word

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Cebu City, Central Visayas, Philippines
Industry
Hospitality and Tourism
Vacancy
1 opening
Website
https://www.tripaneer.com/

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About Tripaneer.com

Tripaneer.com is a growing online startup company developing travel websites for theme vacations. We are passionate to create professional websites with high-quality content and superior user experience. We love enriching people’s lives. We believe that a travel experience with an educational theme is a lifetime memory that lets people discover their abilities and increases happiness and personal growth. That is why we want more and more people to experience these journeys. We enable our website visitors to easily find, compare, and book travel experiences anywhere in the world. We are planning to continuously launch new theme vacation websites and some of our current websites are: * BookMartialArts.com - Martial arts camps and vacations * BookCulinaryVacations.com - Culinary vacations and professional culinary courses * BookYogaRetreats.com - Yoga retreats and yoga teacher training courses * BookSinglesHolidays.com - Singles holidays and solo vacations * BookSurfCamps.com - Surfing holidays and surf camps Our first website (BookYogaRetreats.com) was launched in April 2013. Since then, customer revenues have mostly funded the growth of our team of 170+ (as of Oct 2017). We have built a team in which we truly love working with, and we think that you will too.

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