Service Delivery Manager
Trends Group, Inc.
- Makati, Philippines23F Trafalgar Plaza, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The MICTS Service Delivery Manager oversees the delivery of services or service technology to a company’s client or customers. He or She recommends policies designed to ensure consistently high service performance, and ensures that these policies created are followed. He/she has general oversight over employees involved in the delivery process, even though he may not be their direct manager.. Ultimately, the MICTS Service Delivery Manager holds all service departments accountable for carrying out the required processes and tasks, ensures delivery processes are efficient and cost effective.
Minimum Qualifications
- He or she should have an acceptable degree of knowledge with the following:
- Project Management
- Basic ICT Knowledge covering
- Computers
- Networks
- Internet
- Security
- He or she should be a graduate of any Five (4) year collegiate course preferably in the field of Information and Communication Technology.
- He or she should have at leasr three (3) year work-related experience in performing ICT Project Management and/or Service Management
- He or she should have at least two (2) certifications:
- Project Management
- ITIL v3 Foundation
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
Licenses and Certifications
- Project Management Professional Certification
- ITIL v3 Foundation in IT Service Management
Preferred Courses
- Computer Science [Computer Systems Engineering]
- informaton technology
- Electronics & Communications Engineering
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 23F Trafalgar Plaza, Makati, Metro Manila, Philippines
About Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.