

SOC L2 Incident Responder
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 8 months ago
2024-06-13T16:00:00+00:00Job Description
Core Responsibilities
- Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.
Service Operations Management - Event & Monitoring Management
- Assist and guide SOC Analysts in the monitoring of security events for proper categorization and prioritization.
- Initial Triage and notification to customers.
- Analyze and determine actionable events based on available logs, packet captures and all other data sniffing through them and accurately distinguishing actionable from all other “static” and eliminating false positives and irrelevant information.
Service Operations Management - Incident Management
- Perform fixes and solutions on incidents based on documented procedures.
- Implement simple service requests based on documented procedures.
- Escalate to SOC Specialist (L3) for handling of undocumented incidents.
Service Operations Management - Problem Management
- Perform fixes and solutions to Problems.
Change Management
- Execute changes based on published MOP (Methods of Procedure).
Minimum Qualifications
Education
- Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
Experience
- Have at least 2 years working experience in a SOC Operations environment
Technical Skills
(N) IP Networking
(N) Monitoring Systems
(N) Network Troubleshooting
(N) System Troubleshooting
(N) ITIL
(N) Cybersecurity Fundamentals
(F) IDS/IPS penetration and vulnerability testing
(N) Firewall intrusion detection, prevention and protocols
(F) Secure coding practices, ethical hacking and threat modeling
(N) Identity and access manager principles
(F) Application security and encryption technologies
(F) Advanced Persistent Threats (APT), phishing and social engineering, network access, controllers, anti-malware and enhanced authentication
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
Communication Skills
(I) Speaks clearly and can be easily understood.
(I) Expresses & speaks ideas in a logical and organized sequence.
(A) Writes clearly, concisely and effectively.
(A) Expresses ideas in a logical and organized sequence in written form.
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
- Have at least 2-years’ experience in coordinating with partners and clients
Abilities
- Must work well under pressure
- Must have good interpersonal skills
- Must be pro-active when identifying potential issues
- Must show strong & effective coaching capabilities
- Must show strong customer management skills
- Must prepare well-organized and comprehensive reports tailored to its audience
- Able to effectively assess tasks & risks to prioritize work
- Able to approach a complex task by breaking it down into its component parts and considering each part in detail.
Trainings & Certifications Requirements
- ITIL Foundation
- CompTIA Security+
Training and Certification Development
Technical Training
- CCNA - Cybersecurity Ops
- CCNA - Cybersecurity Fundamentals
- Cybersecurity Fundamentals (ISACA-CSX)
- EC Council: Certified Security Analyst
- McAfee Product Training
- SIEM
- EPO
- DLP
- HIPS
- IPS/IDS
- SIEMPLIFY
- Symantec SEPM and Endpoint
Management Training
- 6 Cs of Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
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