Trends Group, Inc.
Trends Group, Inc.

SOC L2 Incident Responder  

Trends Group, Inc.

  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Posted 3 months ago and deadline of application is on 13 Jun

Recruiter was hiring 5 hours ago


Job Description

Core Responsibilities

  • Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.

Service Operations Management - Event & Monitoring Management

  • Assist and guide SOC Analysts in the monitoring of security events for proper categorization and prioritization.
  • Initial Triage and notification to customers.
  • Analyze and determine actionable events based on available logs, packet captures and all other data sniffing through them and accurately distinguishing actionable from all other “static” and eliminating false positives and irrelevant information.

Service Operations Management - Incident Management

  • Perform fixes and solutions on incidents based on documented procedures.
  • Implement simple service requests based on documented procedures.
  • Escalate to SOC Specialist (L3) for handling of undocumented incidents.

Service Operations Management - Problem Management

  • Perform fixes and solutions to Problems.

Change Management

  • Execute changes based on published MOP (Methods of Procedure).

Minimum Qualifications


  • Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent


  • Have at least 2 years working experience in a SOC Operations environment

Technical Skills

(N) IP Networking
(N) Monitoring Systems
(N) Network Troubleshooting
(N) System Troubleshooting
(N) Cybersecurity Fundamentals
(F) IDS/IPS penetration and vulnerability testing
(N) Firewall intrusion detection, prevention and protocols
(F) Secure coding practices, ethical hacking and threat modeling
(N) Identity and access manager principles
(F) Application security and encryption technologies
(F) Advanced Persistent Threats (APT), phishing and social engineering, network access, controllers, anti-malware and enhanced authentication

(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years

Communication Skills

(I) Speaks clearly and can be easily understood.
(I) Expresses & speaks ideas in a logical and organized sequence.
(A) Writes clearly, concisely and effectively.
(A) Expresses ideas in a logical and organized sequence in written form.

(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years

  • Have at least 2-years’ experience in coordinating with partners and clients


  • Must work well under pressure
  • Must have good interpersonal skills
  • Must be pro-active when identifying potential issues
  • Must show strong & effective coaching capabilities
  • Must show strong customer management skills
  • Must prepare well-organized and comprehensive reports tailored to its audience
  • Able to effectively assess tasks & risks to prioritize work
  • Able to approach a complex task by breaking it down into its component parts and considering each part in detail.

Trainings & Certifications Requirements

  • ITIL Foundation
  • CompTIA Security+

Training and Certification Development

Technical Training

  • CCNA - Cybersecurity Ops
  • CCNA - Cybersecurity Fundamentals
  • Cybersecurity Fundamentals (ISACA-CSX)
  • EC Council: Certified Security Analyst
  • McAfee Product Training
    • SIEM
    • EPO
    • DLP
    • HIPS
    • IPS/IDS
  • Symantec SEPM and Endpoint

Management Training

  • 6 Cs of Customer Service

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Information Technology / IT
1 opening

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

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