Service Architect
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Purpose
This role will drive business growth strategies of the organization through a blend of client-facing consulting services, including architectural design and technical assurance, proposition development, thought leadership and business development activities, with emphasis on the effective & efficient design, delivery, and operation of managed services across the development lifecycle. The service architect will drive customer strategy within complex multi-vendor ecosystems with increased agility and responsiveness to delivery business value faster, better, and cheaper.
Duties and Responsibilities
- Perform market scanning and road mapping to monitor the market continually and actively to identify customer needs in a changing technological landscape, anticipate competitive actions and identify other external factors that may disrupt the market.
- Develop service models for large and complex programs with coherent integration across multi-vendor ecosystems.
- Developing service strategy and designs, within the context of dynamic, agile, rapidly evolving environments.
- Develop services in line with the business strategy as defined by the Enterprise Architecture Framework including the required Business Case to justify investments from executive committee.
- Conduct and manage feasibility study, research, and development, prototyping and proof of concept (PoC) or proof of value (PoV) in creating new services, solutions and processes.
- Assist in the development of marketing strategies
- Ensure security requirements and controls are incorporated in the products and services to be developed, customized and/or implemented.
- Perform analysis as required to ensure that the development of and modifications to service components are appropriately considered – e.g., relevant architectures, strategies, policies, standards, and practices - ensuring that existing and planned service components remain compatible.
- Qualify or disqualify whether a leads or a prospect is a technical fit for the solutions and services being offered.
- Present a compelling narrative and technical material to map the value of the solutions, services, features, and capabilities being offered.
- Develop the right mix of services, products, features, and architectures to meet the requirements outlined by the prospective client based on their business objectives.
- Support various sales motions and product offerings.
- Provide regular and effective progress updates to management and other stakeholders on the status of products and services offered based on its lifecycle.
- Establish and maintain a healthy relationship with 3rd party vendors and strengthen partnerships
- Execute continual service improvement strategies
Minimum Qualifications
Qualifications
A. Minimum Education
- Bachelor's degree in Business Administration or IT
- Master's degree is an advantage
B. Minimum Experience/Training
- Relevant working experience on Service Architecture
- Relevant working experience as Business Development Manager or Presales Manager
- ITIL Certified
- Preferably TOGAF Certified
- 5 years experience on a managerial role delivering managed services
C. Competency
- Proficiency on Service Design and Service Architecture
- An understanding of the complete service lifecycle including concept through to sourcing, design, build, test, deployment, and disposal management
- Proficient in Word, Excel, Outlook, and PowerPoint
- Demonstrable experience in requirements definition and management, calling out options, considerations & priorities which require a business decision.
- An interest and appreciation of technology trends and IT strategy such as, Cloud, Internet of Things, Cyber Security, Big Data and Digital service design and delivery.
- Experience of working with and collaborating across technical and project work streams to drive results
- Experience of identifying, developing and transitioning knowledge to up-skill internal teams.
- Good general consulting skills - structured thinking, effective report writing and presentations, and strong stakeholder engagement.
- Excellent oral and written communication skills with the ability to influence effectively across multiple media.
- A high-level of self-initiation, organization, and enthusiasm.
- A team player, able to work under guidance and own initiative, adding expertise and value to project deliverables.
- Excellent stakeholder management with focus on nurturing and developing strong relationships.
- Knowledge and experience of business analysis techniques and approaches.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines