Customer Success Specialist
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 4 months ago and deadline of application is on 17 Dec
Recruiter was hiring 5 hours ago
2023-02-02T07:54:22.059276+00:002023-12-17T16:00:00+00:00Job Description
Purpose
The Customer Success Specialist for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.
Duties and Responsibilities
- Customer Success Management
- Develop trusted advisor relationships with our customer’s end-users
- Contribute to the development of Customer Success Plan and Quarterly Success Reports
- Assist with conducting Quarterly Success Reviews with customer
- Ensure all activities to drive adoption is aligned with and contribute to customer’s desired business outcomes
- Document and measure technical KPIs against business outcomes
- Current Operational Discovery
- Work with CSM for the execution of discovery activities for understanding of the current state of customer operations in terms of people, process, and technology
- Determine how the specific solution to be provided can address current challenges and improve operational efficiency, team effectiveness, and contribute to achieving business outcomes
- Document findings and provide recommendations
- Adoption Management
- Regular measurement of usage data, evaluation of enabled features against use cases, and gathering of stakeholder feedback
- Thorough analysis of usage, support, sentiment, and outcome metrics to identify barriers to adoption
- Development and application of technical strategies to address adoption barriers: user enablement and training, service optimization, process streamlining, best practice assessment, etc.
Minimum Qualifications
A.Minimum Education
- At least 4 years Bachelor’s degree on any IT related courses
B.Minimum Experience/Training
- At least 1 years working experience with IT industry
- Solid knowledge of data analysis process, business operations and improvement planning
C.Competency
- Excellent in communication and presentation skills
- High level of integrity
- Highly customer focused
- Very data-driven
- Excellent problem-solving and analytical skills
- Ability to educate technical and non-technical audience about technology
- Highly organized and highly procedural and methodical
- Work comfortably with business senior leadership
- Strong negotiation skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
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About Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.