Cyber Security Manager  

Core Responsibilities
• Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.

Business Operations Management
• Ensure Service Operations technology tools & logistical resources are always available in providing uninterrupted service offering to its clients.

Business Relationship Management
• Professionally represent Trends management; enriching client relationships and providing expertise, composure and competence.

Service Operations Management
• OLA Management and reporting
• Recommend and implement technical and operating performance standards.
• Execute crisis communication plan.
• Address complaints and resolve problems with internal as well as external customers.

Service Operations Management - Incident Management
• Act as an incident manager for P1 and P2 incidents.

Service Operations Management - Problem Management
• Flag recurring incidents and inform Problem Manager of such incidents for proper Problem Management handling.

Service Operations Management - Process Engineering
• Contribute in the establishment of the most effective and efficient processes.
• Promote and uphold compliance to agreed standards and processes.
• Report inefficiencies and non-compliance to agreed standards and processes.
• Propose process and procedure within the Security Operations Center.

Organizational Development
• Contribute in the establishment of the most appropriate organizational structure for Service Operations to support the organization in any of its business engagements however and whenever necessary in accordance to agreed policies and procedures.
• Provide recommendation to the Service Operations Head on the resources needed to support the operations.

Organizational Development - Team Management
• Oversee the 7x24x365 management of SOC staff and overall performance and reliability of the Security Operations Center.
• Manage the SOC Team and ensure it is in accordance with the support and operation policies, protocols and procedures.
• Train and coach new member going on board, specifically on policies and processes.
• Overall responsible in providing task assignments for resources within the team.
• Conduct performance review of the team leaders.

• Supervise the performance review of 2nd level subordinates.
• Approve work schedules for the SOC resources.
• Responsible for creating shift schedule, shift rotations and backup strategies for SOC Analyst on leave.
• Promote personnel development and ensure that the Service Operations has the correct skillsets and manpower complement.
• Responsible for the inventory of skills of SOC Analyst and provide recommended training plan.
• Rewarding and disciplining employees.
• Monitoring compliance of the team to meet the agreed service levels.

Change Management
• Overall responsible for overseeing the correctness of the implementation of changes.

Continuous Improvement
• Collaborate and contribute with other managers in improving workflows, documentations, standards and processes.

Information Management
• Promote and contribute to Service Operations’ information and knowledge repository.

Education

• Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent

Experience

• Have at least 4 years working experience in a SOC/NOC Operations environment
• Have at least 6 years working experience in a Operations Support (Level 3) environment monitoring mission critical systems
• Have at least 4 years working experience as a Supervisor/Team-Lead in an Operations Support (Level 3) environment

Technical Skills

(A) IP Networking
(A) Monitoring Systems
(A) Network Troubleshooting
(A) System Troubleshooting
(A) ITIL
(A) Cybersecurity Fundamentals
(I) IDS/IPS penetration and vulnerability testing
(A) Firewall intrusion detection, prevention and protocols
(I) Secure coding practices, ethical hacking and threat modeling
(A) Identity and access manager principles
(I) Application security and encryption technologies
(I) Secure Network Architecture
(I) Advanced Persistent Threats (APT), phishing and social engineering, network access, controllers, anti-malware and enhanced authentication

(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years

Communication Skills

(A) Speaks clearly and can be easily understood.
(A) Expresses & speaks ideas in a logical and organized sequence.
(A) Writes clearly, concisely and effectively.
(A) Expresses ideas in a logical and organized sequence in written form.

(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years

• Have at least 6-years’ working experience coordinating with partners and clients

Abilities

• Must work well under pressure
• Must have good interpersonal skills
• Must be proactive when identifying potential issues
• Must show strong & effective coaching capabilities
• Must show strong customer management skills
• Must prepare well-organized and comprehensive reports tailored to its audience
• Able to effectively assess tasks & risks to prioritize work
• Able to approach a complex task by breaking it down into its component parts and considering each part in detail
• Must systematize, schedule and budget time and resources in an efficient and productive manner

Trainings & Certifications Requirement

• ITIL Foundation
• CompTIA Security+
• EC Council: Certified Ethical Hacker