Transition Manager | IT Security  

Purpose

• Provide overall planning for service transitions and coordinate the required resources. Control the network service life cycle of changes, enabling beneficial changes to be made with minimum disruption to network services.
• Manages the planning and coordination of resources to make sure that services are effectively transitioned into service operation. Coordinate activities across projects, clients, suppliers, vendors, and service operations teams.
• Manages onboarding of all stakeholders, ensuring commitment and aligned understanding of the service deliverables, requirements, outcome, and operations.

Duties and Responsibilities

• Work closely with Business Development (Business Case), Solutions Architect (Solutions Design), Service Architect (Service Portfolio/Service Design), Service Transition Acceptance/Readiness Analyst, Service Operations, and Client (Business Case).
• Work closely with Solutions Architect (Solutions Design), Service Architect (Service Portfolio/Service Design), Service Transition Acceptance/Readiness Analyst, in finalizing Service Proposal, focusing on the service operationalization requirements, transition acceptance/readiness criteria.
• Communicate with stakeholders. Ensuring the smooth transition of service into operations.
• Maintain records and provide stakeholders information on resource uses, project or service transition progress and readiness of service for operations.
• Manage and coordinate functions that are involved in the service transition. Coordination with the Business Development, Project Management Office, Solutions and Service Architects, Design Engineers, Implementation Engineers, and Service Operations both internal and external.
• Primary interface for stakeholders for the service transition planning and reporting.
• Coordinate service transition across projects, suppliers, vendors, partners, and service operations.
• Maintain and integrate service transition plans for service transition.
• Monitor service transition progress, issues, risks, and changes. This includes tracking of progress of actions taken in mitigating risks.
• Ensures successful change and transition of a service.

Education

• Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent

Experience

• At least 2 years of experience working with Managed Service Providers.
• At least 2 years of experience in project management function.
• Has a strong IT Security background
• Training & Certification Requirements

•ITIL 4 Foundation
•ITIL 4 Specialist Create, Deliver and Support
•Project Management Professional (PMP)

Competency

Technical Skills

• Project Management Tools (Advanced />5 years)
• IT Security (Intermediate /3 -4 years)
• Cybersecurity Fundamentals (Intermediate /3 -4 years)
• Security Monitoring System (Intermediate /3 -4 years)

Communication Skills

• Speaks clearly and can be easily understood (Advanced />5 years)
• Expresses 5 years)
• Writes clearly, concisely, and effectively (Advanced />5 years)
• Expresses ideas in a logical and organized sequence in written form (Advanced />5 years)

Skills Required
Asset and Configuration management

• Know how to conduct life-cycle management for assets including hardware, software, intellectual properties, licenses, and warranties.
• Manage usage, decommissioning, compliance, inventory, sustainability, cost optimization and protection of assets.
• Can help improve investment decisions and capitalize on opportunities.
• Compliance with industry standards for asset management.
• Document information relating to assets including identification, classification, and specification of all items.

Availability and Capacity Management

• Define, analyze, plan, forecast, measure, maintain and improve all aspects of the availability of service.
• Know how to control and manage service availability to meet the needs of the business in a cost-effective manner, including managing capability, functionality, and sustainability of service components (including hardware, software, network resources and software/infrastructure as a service).

Change Management

• Manage changes to service, configuration items, organizational change, supplier change and associated documentation.
• Know how to request changes in response to incidents, or problems that provide effective control and reduction risk to the performance and availability.
• Ensure compliance of business services impacted by the change.
• Understand policy, principles, and approach.
• Apply understanding and knowledge in project activities and can develop experience in the use of relevant change management tools and processes.

Collaboration

• Contribute to the work of the organization, building successful teams through understanding team styles and influencing as well as motivating team members.
• Give and receive constructive feedback, facilitating the feedback loop.
• Facilitate conflict resolution within teams, ensure the team is transparent and that the work is understood internally and externally.
• Help teams maintain a focus on delivery while being aware of the importance of professional development.

Continual Service Improvement

• Identify and explore opportunities for service and business improvement.
• Know how to drive analysis and identify, prioritize, and implement improvements and efficiencies, ensuring that the organization derives maximum value from services.
• Recognizes potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.

Continuity Management

• Provide service continuity planning and support.
• Identify information, systems that support critical business processes, the assessment of risks to those systems’ availability, integrity and confidentiality and the coordination of planning designing, testing and maintenance procedures and contingency plans to address exposures and maintain agreed levels of service.

Incident Management

• Coordinate the response to incident reports, ensuring relevant prioritization and detail to allow effective investigation.
• Identify the correct procedure or channels for resolution and monitor activity and progress updates to all stakeholders.
• Understand the relevant change management tools and processes.

Ownership and Initiative

• Take ownership of problems, and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
• Take full accountability for actions taken and decisions made.

Problem Management

• Understand and identify problems, analyzing and helping identify the appropriate solution.
• Classify and prioritize problems, document their causes, and implement remedies.

Service Focus

• Maintain focus on the whole life cycle of service delivery, from designing to developing to delivering and operating.
• Know how to ensure that a set of IT products, suppliers, partners, vendors come together to deliver an IT service.

Service Management Framework Knowledge

• Have an in-depth understanding of Service Management Framework principles and processes.
• Ability to apply your technical knowledge in project activities.

Technical Understanding

• Deliver the responsibilities and tasks for the role and ensure that you can apply the extent and depth of technical knowledge you need.
• Stay well-informed of industry developments to make cost-effective use of new and emerging tools and technologies.

User Focus

• Understand users and can identify who they are and what their needs are, based on evidence.
• Can translate user stories, feedbacks and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users.
• Put users first and can manage competing priorities.