Order Management Assistant  

This position is responsible for the timely fulfillment of sales orders for clients. This position is will also focus on ensuring that order processing and procedures are communicated and adhered to.

Further to this, details of the job description are as follows:

• Processes entry level orders ensuring customers receive exactly what they ordered in a timely manner.
• Facilitate order creation, modification and cancellation as requested by the Sales team.
• Manage and monitors all shipments and provides status updates.
• Ensures accurate billing of all bookings made throughout the day.
• Liaise with warehouse manager on dispatch of client’s orders.
• Identify customs requirements needed for the delivery.
• Liaise with logistics assistant on order dispatch, deliveries and freight costs.
• Resolves invoice pricing issues with Finance.
• Perform other tasks and responsibilities that may be assigned by the immediate superior from time to time.

Should have an acceptable degree of knowledge with the following:

• A graduate of any 4 or 5 yr course
• Proficient in Microsoft office (e.g excel, outlook, word)
• Has the ability to understand documentary processes and procedures
• Flexible and with sense of urgency
• Keen to details
• Willing to extend working hours
• Can work with minimal supervision
• Knowledge in SAP is a plus