Service Desk Personnel | Entry Level

Trends Group, Inc.

  • Makati, Philippines
    23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Recruiter was hiring 4 hours ago

Job Description

This person is responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Further to this, details of the job description are as follows:

  • Responds to requests for technical assistance via phone or email both for internal and external.
  • Obtains and evaluates all relevant information to handle inquiries and complaints
  • Redirects problems to appropriate groups concerned
  • Identifies and escalates situations requiring urgent attention
  • Record details of actions taken for Case Creation, Updates and Closure
  • Stays current with system information, changes and updates
  • Receives and handles phone calls from the company trunk line from 600PM to 830AM and in the absence of the assigned receptionist and telephone operator
  • Performs other tasks and responsibilities that may be assigned by the immediate superior from time to time

Minimum Qualifications

  • A graduate of any IT related courses
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Work Schedule: 24x7 Shifting
  • Can start ASAP

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
105 H.V. Dela Costa, Makati, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.trends.com.ph

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About Trends Group, Inc.

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond. Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
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