ITIL | Trainer
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
A. Technical Instructor
• Delivers training courses as per assigned schedule
• Achieves the required certification levels and tracks as per the business needs
• Studies, prepares and qualifies himself for new introductions of courses, ensures practical
coverage of all the course labs
• Prepares and troubleshoots issues for classroom set-up such as courseware, labs and
assessment tools
• Maintain responsibility for tracking key metrics on customer satisfaction
• Prepares and provides regular reports as needed
• Responsible for knowledge transfer to the new instructors upon assignment
B. Learning Solutions Consultant
• Serve as an expert about the Trends Academy Training Services, the role as pre-sales will
assist sales team in developing the business with customers.
Minimum Qualifications
3-4 years of experience in the IT field - familiarity with any of the following technologies and
disciplines:
o ITIL4 (preferably certified and with IT Service Management exposure)
o Cloud
o Data Science
o Virtualization
o Programming Languages (Python, Object-Oriented Programming)
• Excellent Presentation Skills
• Graduate of any IT-related course, and with good academic records
• Proven customer focus, interpersonal and communications skills to ensure consistent customer
satisfaction
• Able to work well in a team environment and adhere to the highest ethical standards
• Required to be a person of great passion for learning and for sharing of knowledge
• Ability to work independently and as part of a team – especially in complex and ambiguous work
environments
• Able to adapt cross-functional teamwork, provide executive and customer presentations
• Enthusiastic about consumer and end-user experiences; has a passion for bringing innovative outcomes
to both local and global markets
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines